Travel Concierge & Reception Coordinator
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Job Summary
Travel Concierge & Reception Coordinator
Job Type: Full Time
Location: Toronto MondayFriday 9:00 AM5:00 PM 100% In-Office
Reporting to: V.P. Customer Experience
Salary: $40000 - $45000 CAD
Role Type: Replacement
Job purpose:
We are looking for a professional friendly and highly organized Travel Concierge & Reception Coordinator to be the first point of contact for our clients Travel Agents suppliers and visitors.
This is a fully in-office role with no work-from-home option.
What will be your key responsibilities
- Answer incoming calls and direct clients Travel Agents and suppliers to the appropriate person or department.
- Welcome visitors and manage entry into the office.
- Escort guests to meeting rooms and ensure rooms are prepared when required.
- Update welcome boards for special visitors and events.
- Coordinate incoming and outgoing couriers mail and deliveries.
- Maintain a professional organized and welcoming reception area.
- Provide an exceptional Client Experience during every interaction.
What are we looking for
- Excellent telephone and Client Experience etiquette.
- Strong verbal and written communication skills.
- Professional polished and welcoming manner.
- Excellent organization and attention to detail.
- Strong listening and problem-solving skills.
- Ability to remain calm and professional with challenging callers.
- Ability to multitask and prioritize.
- Comfortable using Microsoft Office and learning new systems.
- Reliable punctual and comfortable working independently.
What can you expect from Goway
Imagine working for a company where your career feels like an adventure. At Goway youll join a global community that supports one another:
- We offer a competitive salary accompanied by performance incentives and we place real importance on time away from work such as paid personal days for when life calls for them and your birthday off each year.
- Your future matters to us so we match your RRSP contributions and provide comprehensive medical dental and vision coverage.
- Our commitment to professional growth means youll have access to continuous learning and industry-leading training that keeps you at the forefront of travel innovation.
- Travel is in our DNA so youll enjoy exclusive perks and discounts on worldwide getaways.
- Since we operate across Toronto Vancouver Los Angeles Manila Sydney and beyond youll collaborate across cultures and shape a career path that reflects your ambitions.
- Goway is an equal-opportunity employer. We celebrate differences and are committed to fostering an inclusive workplace for everyone. We appreciate every applicants interest. Please be advised that only those selected for an interview will be contacted.
How to Apply:
If this role feels like your next step click Apply Now to create your profile upload your CV and share a few details about yourself. Our talent team reviews every application and if your experience aligns with our needs we will reach out to set up the next step.
AI Screening Disclosure
To help us fairly and efficiently review applications we use an automated screening process to assess responses to pre-determined questions. This initial step ensures all candidates are evaluated consistently. Qualified applicants will be reviewed by our recruitment team for further consideration.
Additional Notes
Goway Travel Ltd will retain applications notifications and records related to this posting for three years reflecting our commitment to fair and equitable hiring practices.
Recruitment scams & fraud warning:
Please be aware of any suspicious emails or WhatsApp activity from individuals pretending to be recruiters or senior personnel at Goway Travel. We will never ask you to install an app during the recruitment process. If you receive a message of this nature please ignore it and report it to Goway.
About Goway
Founded in Toronto in 1970 by Australian economist Bruce Hodge Goway has evolved from a one-person dream into a family-owned global leader in tailor-made travel. With our headquarters in Toronto and hubs in Vancouver Los Angeles Sydney and Manila our team of over 700 talented employees designs travel experiences in more than 115 countries across all seven continents. Were united by a passion for travel and are committed to doing the right thing: supporting diversity equity inclusion and sustainable tourism that enriches local communities. Whether working remotely or side by side in one of our offices we operate as one forward-thinking team transforming wanderlust into life-changing adventures for our fellow Globetrotters. Discover more at .
Required Experience:
IC
About Company
Since 1970 Goway Travel has been the tailor-made tours specialist to many of the world's most exotic destinations. Luxury vacations, safaris, cruises and more!
