Transitional Tenant Support Worker (Contract)

• Works with the YWCA and NLT teams as a specialist in the area of innovative home relocation stabilization eviction prevention and capacity building with marginalized and mixed communities;
• Provides leadership in developing services that promote inclusion participation and creativity to build a vibrant community where safety and wellbeing are shared values;
• Liaises with YWCA & NLT staff teams to coordinate communication with tenant households who are impacted by capital projects including repairs undertaken with tenants in place as well as those requiring temporary relocations;
• Liaise with impacted tenant households and Housing Administration team to ensure temporary accommodation agreements are understood signed and implemented in a manner that respects tenants and allows for repair projects to proceed in a timely manner;
• Ensures that details on notices to enter units and buildings are correct and understood by tenant served in a timely manner and that follow ups are undertaken with tenants where needed;
• Maintains a working knowledge of the Residential Tenancies Act Housing Services Act and the Ontario Human Rights Code;
• Has a comprehensive understanding of RGI rules and regulations;
• Responsible for ensuring safety policies and procedures are applied consistently in programs serving high need women and gender diverse individuals with multiple barriers;
• Models effective community engagement conflict resolution facilitation and crisis intervention skills in a collaborative multi-disciplinary team context;
• Shares in On Call for Scatter Homes Support program.

• General knowledge of an academic or technical discipline normally acquired through the completion of an undergraduate degree in a social services or health field (examples: BSW/Social Work Occupational Therapy etc.) (Cases for Equivalency will be considered);
• 3 - 5 years of demonstrated experience working in diverse direct and complex service settings with adults and families who experience the impacts of poverty homelessness/under-housing violence/trauma mental health and or substance use challenges and other sources of marginalization or oppressions;
• Knowledge skills and expertise in the following areas: Social Housing Community engagement Residential Tenants Act Homelessness intersections of Housing and Health; Program development and evaluation;
• Demonstrated in-depth understanding of marginalization and vulnerability as it specifically relates to women and gender diverse people and their families living with trauma mental illness addictions and chronic health issues;
• Demonstrated ongoing commitment to critical self-reflection and anti-oppression practice;
• Demonstrated ability to collaboratively work and build partnerships with external community partners and stakeholders including resource brokerage and advocacy for client access to relevant community supports services and programs as necessary;
• Demonstrated conflict mediation skills and crisis intervention skills including creating effective safety plans and thorough follow-up;
• Demonstrated ability to work in teams as well as independently in the planning and delivery of services;
• Demonstrated ability for creative problem-solving and developing effective solutions
• Demonstrated excellent verbal and written communications skills;
• Ability to deliver culturally sensitive services;
• Strong computer proficiency skills in Windows and Excel;
• Current First Aid and CPR certification;
• Second language is an asset;
• Valid drivers license and access to a vehicle is required;
• Previous work in a multicultural unionized environment is preferred.

YWCA Toronto transforms lives. As the citys largest multi-service womens organization we help women and gender diverse people escape violence move out of poverty and access safe affordable housing.

We work tenaciously to break down barriers that hold women and gender diverse people back from achieving equality.

Vaccination Policy: In accordance with YWCA Torontos COVID-19 Vaccination Policy all YWCA Toronto employees students and volunteers are strongly encouraged to obtain all COVID-19 vaccinations and booster doses as recommended by Toronto Public Health

Please note: A vulnerable sector police reference check is required by the successful candidate before hiring.

YWCA Toronto promotes the principles of anti-oppression and adheres to the tenets of the Ontario Human Rights Code. We encourage applications from women and gender-diverse people of all races ethnic origins religions abilities and sexual orientations.

YWCA Toronto provides accommodation during all parts of the hiring process upon request to applicants with disabilities. If contacted please advise us if you require any accommodation. While we thank all candidates for their interest only those selected for an interview will be contacted.

YWCA Toronto may use AI-supported tools to assist with parts of the recruitment process; all hiring decisions are made by people and guided by our commitment to equity and fairness.

YWCA Toronto is a Scent-Sensitive Workplace.