Training & Development Specialist

Training and Development Specialist

Human Services Housing Services

Status: Temporary Full Time - up to 24 months (Additional temporary vacancies may be filled through the same competition)

Salary Range: $83507 - $99362 per year ($45.88/hr - $54.59/hr)

Location: 10 Peel Centre Dr. Brampton ON

Hours of Work:35 hours per week

CUPE LOCAL966

**Join our diverse team and be part of our vision. Think big. Channel your creativity. Make a difference.
At Peel Region we can create lasting impact together.**

The Role: You will be responsible for the development and design of training programs for new and existing staff involved in the delivery of HousingClient Services programs and services. This includes developing organizing and delivering training programs to meet the needs of all staff and external clients.

What you will do in this role:

• Maintain working knowledge of Human Services-related legislation policies and procedures.
• Occasionally represents the Region in Partnerships to design and deliver training province-wide.
• Recommends learning and development solutions in line with needs assessment findings and/or makes referrals to other Human Services and Corporate support areas if necessary.
• Occasionally represents the Region on inter-governmental committees and acts as an expert providing advice on training material and facilitation.
• Coordinates learning and development programs projects or events that require collaboration with or obtaining consensus from a variety of internal and external clients.
• Designs develops and implements Human Services job-specific training programs in line with performance outcomes and business measures.
• Provides learning and development advice and expertise to stakeholders at all levels of the organization to support organizational and individual performance.
• Designs learning experiences conducive to adult learning principles using a variety of delivery channels including but not limited to classroom virtual classroom web-based learning job aids social learning.
• Demonstrates awareness of Human Services divisional operations to assist in identifying performance trends and issues as well as recommending process and policy changes.
• Promotes and implements designed learning evaluation plan in accordance with the LAPD business process.
• Prepares and conducts needs assessments with relevant stakeholders in accordance with the LAPD business process to identify performance gaps causes and requirements for closing gaps.
• Updates training and evaluation materials as required
• Reviews evaluation outcomes recommends improvements and implements required changes to learning solutions.
• Develops training agreements with clients in accordance with the LAPD business process.
• Identifies goals principles and constraints for Human Services job-specific training programs.
• Establishes learning objectives and evaluation plan for agreed upon learning and development solutions based on client needs.
• Develops training and evaluation materials including lesson plans manuals (e.g. learner guides and facilitator guides) e-learning modules tests and surveys in accordance with the LAPD business process.
• Delivers content and activities based on design and ensures learning experience supports desired outcomes.
• Creates physical and/or virtual learning environments that meet the needs of learners and support learning.
• Engages learners and fosters learning by delivering content and instructions leading group discussions optimizing use of visual aids and facilitating activities.
• Assesses learner achievement of learning objectives.
• Designs activities and materials that help learners apply newly acquired knowledge and skills to their job.
• Coaches learners and their supervisors to support transfer of learning.
• Other related duties as assigned.

What the role requires:

• Minimum of a college diploma plus one year formal education in the area of Adult Education combined with 3-5 years experience in the social assistance field
• Ability to identify training needs and plan design and deliver programs to meet the Divisions goals
• Extensive knowledge of multiple computer applications including but not limited to MS Office HTI HET Dom Doc and local applications
• Extensive knowledge of the Housing Services Act Residential Tenancy Act MFIPPA and all other applicable or proposed relevant legislation
• Excellent knowledge of community resources
• Valid drivers license and access to a vehicle
  

Skills and Abilities:

• Effective facilitation skills to convey information and the ability to employ a variety of instructional techniques
• Excellent communication skills including written skills for a variety of audiences at all levels and verbal skills to facilitate and to exchange and provide information as necessary
• Exceptional interpersonal skills to handle classroom problems effectively
• Effective time management and organizational skills to prioritize and manage a variety of different projects and ever-changing priorities
• Ability to adapt to technology and business changes on an ongoing basis
• Intermediate skills in web-based learning tools and software such as: e-learning authoring applications video creation software and video conferencing applications.
• Advanced skills in a variety of Human Services-related software.
• Ability to apply a structured instructional design process from needs assessment to program evaluation to meet client needs and in line with departmental and organizational objectives.
• Excellent time management and organizational skills to manage a variety of projects and priorities within time
  constraints and deadlines.
• Ability to work independently and collaboratively in a highly consultative and team-oriented environment.
• Ability to effectively interact with coach and advise staff at all levels of the organization.
• Excellent change leadership and change management skills.
• Ability to employ a variety of instructional techniques in line with adult learning principles.

This position is a bargaining unit position represented by CUPE Local 966. Continuous employment is not guaranteed and may be subject to layoffs as outlined in the Collective Agreement Article 15.

Perks @ Peel and why you will love working for us:

• Comprehensive Health Dental Vision benefit plan including psychological health
• Automatic enrolment into OMERS pension plan
• Supportive leadership and a culture of respect and inclusion

Be bold. Think big. Join us.

Work Mode & Job Location: In this role youll benefit from the flexibility of a hybrid work arrangement that prioritizes meaningful in-person connection. A minimum of two days per week on-site is expected with additional in-person presence as operational needs evolve. This arrangement allows for a blend of in person and hybrid work that adapts to support both organizational priorities and employee flexibility and is subject to change over time.

Its important to note that your off-site work location must be within the province of Ontario. This ensures that were compliant with all regulations and policies.

The Region of Peel offers job based flexible hours of work that allows employees to manage personal and professional responsibilities while at the same time ensures business operational needs and customer service expectations are achieved.

Assessment: There may be an assessment associated with the recruitment.

Interview: Our recruitment process will be in-person.

Kindly ensure to regularly monitor your spam and junk email folders as important communications regarding your application may be directed there.

Ifthis opportunity matches your qualifications and experience please apply on-line.

Peel Region consists of the cities of Brampton and Mississauga and the town of Caledon. Peel Region delivers essential services to more than 1.5 million residents and approximately 200000 businesses.

Were working to create a community that is safe inclusive and accessible. A place where everyone feels they belong and can access the services they need to thrive throughout each stage of life.

Our workforce is 6700 strong and since 1974 weve been delivering a wide range of resident focused services. Our services include paramedic services health programs long-term care and services for seniors child care support garbage collection and recycling waste water and water treatment road maintenance financial assistance and housing support.

Recognized by Canadas Healthy Workplace Month with the Great Employer Award presented by Excellence Canada Peel Region is a place where everyone feels they belong. We strive to develop a workplace that values and respects diversity practices inclusion recognizes the unique contributions and abilities of all people and facilitates innovative thinking. At Peel Region people come first. Each employee has an important role within our community and when we work together its impactful. We encourage you to join us in delivering essential services and programs to our diverse community. You wont find a better opportunity than Peel Region.

Peel Region is committed to a diverse and inclusive workplace where everyone is respected and valued for their contributions and where everyone is treated fairly and has opportunity to grow and develop. As one of the most diverse regions in Canada we are committed to establishing a qualified workforce that is reflective of the population we serve.

Peel Region is committed to providing accommodations throughout the recruitment process upon request. If you require accommodation please notify us and we will work with you to meet your needs. Accessible formats and communication supports are available. Please contact

Please be advised Peel Region uses email to communicate with applicants for open job competitions and does not use AI technology in any part of the recruitment process. It is the applicants responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time sensitive correspondence via email (i.e. testing bookings interview dates) it is imperative that applicants check their email regularly. If we do not hear back from applicants we will assume that you are no longer interested in the position and your application will be removed from the competition.