Tenant Engagement Coordinator

When you join Hines you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence earning us a spot on Fast Companys esteemed annual list of the Worlds Most Innovative Companies as well as recognition as one of U.S. News & World Reports Best Companies to Work For in 2024. Discover endless opportunities to grow and make your mark at Hines.

In conjunction with the Assistant Property Manager Property Manager and General Manager the Tenant Services Coordinator plays a key role in maintaining a consistent and proactive tenant relationship management strategy and tenant services program.

• Support the property management team in the preparation and implementation of initiatives to uphold and elevate the quality and effectiveness of tenant relations strategy. This will be accomplished by maintaining positive tenant relationships through professional and effective responsiveness to all tenant inquiries in a timely matter proactive consideration of tenant issues and ensuring tenant expectations/lease expectations are being consistently met.
• Tenant Relationship Management Program Support the property tenant relationship management program via leadership of the Salesforce Tool
• Develop manage a tenant communications database and distribute all relevant tenant/building communications; support property management with tenant transmittal letters; tenant mailing; etc. Maintain and proactively update property website including tenant manuals and forms.
• Act as direct tenant liaison to ensure that all tenant construction activity and/or landlord work are well-coordinated organized and proactively managed and in fulfillment of lease obligations;
• Coordinates Tenant move-in/outs facilitate completion of checklist items and distribute checklist to management team.
• Support building presentation to ensure best-in-class image is always upheld at the complex;
• Provide ongoing assistance in the fulfillment upkeep and performance metrics of property amenity resources: Conference Centre Fitness Centre Sky Lobby Bike Room Freight Elevator FoodHall Park etc.
• Maintain and update tenant files and vendor files including Tenant/vendor contact list and tenant/vendor insurance (myCOI) are complete accurate and current
• Assist the Community manager in the planning and execution of the marketing program and deliverables; Assist the Property Management team in the coordination of tenant and community special events.
• Monitor loading dock log deliveries and riser room access request - coordinate information flow between security operations and tenant & coordinate access requests including pass card parking requests and service bookings;
• Assist Property Manager and Project Accountant on collection efforts for tenant receivables
• Assists in preparation of Quarterly Ownership Reports and Annual Plan/presentations. Assist with the processing and coding of all property operational expenses.
• Meet with property management team tenants vendors contractors and senior management as needed to review and provide support to resolve operational challenges and implement new initiatives;
• Support & follow-up on daily tenant service requests and inquiries (e.g. Building Engines service calls and special service requests e-mail correspondence) in a timely manner.
• Other responsibilities and/or projects as assigned from time to time.

Minimum Requirements include:

• High School Diploma Post-Secondary diploma or degree is preferred
• Outgoing friendly and customer-service focused with exceptional listening and questioning skills
• Resourceful team player whose integrity will build strong and trusting relationships with tenants and teammates
• Strong self-confidence positive outlook personal responsibility and reliability
• Highly motivated self-starter can-do attitude high sense of urgency and ability to work under pressure
• Speak with others using clear and professional language prepare and review written documents accurately and completely and answer telephones using appropriate etiquette
• Due to the work environment and clientele the candidate must be cultured in a variety of disciplines I.e. arts & entertainment business culinary world sports etc.
• Professional presentation well-groomed
• Proficient in all MS Office applications
• Compensation: $55800 - $69800

• This position is fully on-site and requires working from the assigned property five days per week.

At Hines we strive for excellence as a leading global real estate investment manager driven by our by our belief that real estate is fundamentally about people. Our diverse portfolio spans $93.2 billion¹ of assets across such property types as living office retail mixed-use logistics and life science projects all designed to enhance value connection and inspiration. Our strategic approach integrates local expertise with global knowledge taking calculated risks aligned with our convictions to exceed expectations and tailor solutions to our clients needs.

While our projects are renowned for enhancing cities and pioneering sustainable practices we recognize that the true driving force behind Hines success is our 5000 dedicated employees in 30 countries who draw on our 65-year history to build the world forward. This is why we prioritize investing in our people offering comprehensive training competitive compensation robust benefits and generous vacation packages. By centering our focus on the growth and wellbeing of our team we cultivate an inclusive environment where everyone including our clients can thrive.

Hines is proud to be named to Fast Companys prestigious annual list of the Worlds Most Innovative Companies for 2024. ¹Includes both the global Hines organization and RIA AUM as of December 31 2023.

We are an equal opportunity employer and support workforce diversity.

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