Technicien support informatique IT Support Technician
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Job Summary
Rsum du poste
Dans le cadre de notre croissance nous recherchons un Technicien Support Informatique. Relevant du Directeur Informatique vous serez responsable de fournir un support aux utilisateurs et un service la clientle sur les applications et plates-formes informatiques supportes par la compagnie. En travaillant avec les autres membres de lquipe vous devrez galement rsoudre divers problmes informatiques et cibler les actions appropries prendre.
Vos responsabilits principales seront:
- Rpondre aux requtes pour toute assistance technique en personne par tlphone ou lectroniquement;
- Diagnostiquer et rsoudre les problmes techniques de matriels et de logiciels;
- Effectuer les recherches ncessaires en utilisant les ressources dinformatiques;
- Conseiller les utilisateurs dans lutilisation approprie des outils informatiques;
- Suivre des procdures de dpannage standards;
- Enregistrer toutes les interactions du service dassistance;
- Administrer le logiciel de support aux utilisateurs;
- Rediriger les billets de support vers les ressources appropries;
- Identifier et escalader les situations ncessitant une attention urgente;
- Documenter les demandes et les rsolutions de problmes;
- Prparer les rapports dactivits;
- Rester jour avec les informations systme les modifications et les mises jour;
- Assurer la rception et le bon entreposage du matriel informatique;
- Recommander les achats de matriel informatique;
- Assurer une bonne gestion des stocks dquipements et de pices;
- Grer les achats de premier niveau.
Comptences:
- Bonne communication orale et crite en franais et en anglais;
- Aptitude communiquer / interagir tous les niveaux de lorganisation;
- Bonne capacit dapprentissage;
- Orient vers le service la clientle;
- Capacit danalyse et de rsolution de problmes;
- Adaptabilit;
- Planification et organisation;
- Attention aux dtails;
- Tolrance au stress.
Qualifications:
- Minimum de 2 annes dexprience dans un poste similaire
- ducation: Diplme dtudes collgiales minimum - Technologies de linformation ou domaine connexe
- Matrise de Windows Active Directory Office 365 File & Print Server
Job Summary
As part of our growth we are seeking an IT Support Technician. Reporting to the IT Director you will be responsible for providing user support and customer service for the IT applications and platforms supported by the company. Working with other team members you will also be responsible for resolving various IT issues and determining the appropriate course of action.
Your main responsibilities will be :
- Respond to requests for technical assistance in person by phone or electronically;
- Diagnose and resolve technical issues with hardware and software
- Conduct necessary research using IT resources;
- Advise users on the proper use of IT tools;
- Follow standard troubleshooting procedures;
- Record all help desk interactions;
- Administer user support software;
- Forward support tickets to the appropriate resources;
- Identify and escalate situations requiring urgent attention;
- Document support requests and problem resolutions;
- Prepare activity reports;
- Stay up to date on system information changes and updates;
- Ensure the receipt and proper storage of IT equipment;
- Recommend purchases of computer equipment;
- Ensure proper management of equipment and parts inventory;
- Manage first-level purchasing.
Skills:
- Strong oral and written communication skills in French and English;
- Ability to communicate and interact at all levels of the organization;
- Strong learning ability;
- Customer-service oriented;
- Analytical and problem-solving skills;
- Adaptability;
- Planning and organizational skills;
- Attention to detail;
- Ability to work under pressure.
Qualifications:
- At least 2 years of experience in a similar position;
- Education: College diploma or higherInformation Technology or a related field;
- Proficiency in Windows Active Directory Office 365 and File & Print Server.
Required Experience:
IC
