Technician, computer support level 1
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Job Summary
The UAP support team is currently looking for a technician. We are looking for an individual who is versatile has good computer skills. You must also be fluently bilingual (50% of support is in English) and above all demonstrate superior customer service.
Your responsibilities will be:
- Respond to requests or questions concerning computers problem;
- Update the database of requests and solutions made on each call;
- Provide administrative support to other team members.
- Respond to requests or inquiries made to the store support group;
- Perform triage of requests and solutions on each call;
- Solve problems and answer questions from users across the company;
- Guide and train users to better use the system;
- Maintain our computers up to date;
- Provide after-hours support on an alternative basis;
- Maintain links with other systems support groups;
Qualifications :
To join our team you need:
- College diploma and minimum of 1 year of experience offering user support;
- Knowledge of Office 365 PCs Windows 10 Active Directory and SCCM.
- Bilingualism is essential: French and English (spoken and written) as in the course of your duties you will be required to collaborate regularly with internal clients across Canada.
Additional Information :
UAP is a diverse community that promotes inclusion and respect. The sum of our individual differences experiences knowledge self-expression unique capabilities and talents represents the richness of our culture. UAP is committed to employment equity and encourages applications from women visible minorities and people with disabilities. By valuing a diverse workforce we ensure that our hiring practices are fair and equitable.
Remote Work :
No
Employment Type :
Full-time
About Company
Be part of a community of authentic, proud and trusted people Our Auto Parts Division is the largest Canadian distribution network of automobile replacement parts. Our banners in this division include the renowned NAPA Auto Parts, Altrom/Auto-Camping, and NAPA/CMAX. We believe we don ... View more
