Technical Support Specialist

Who we are

iFinance Canada is a leading Canadian consumer finance company providing flexible financing solutions tailored to the unique needs of our clients. Since 1996 weve been helping Canadians access the funding they need through a trusted and accessible process. As part of the Iceberg Finance Group our Quebec-based sister company we operate nationwide with a strong commitment to service excellence and innovation.

Job Overview

iFinance Canada is seeking a proactive and detail-orientedLevel 1 Technical Support Specialistto join our IT support team. Youll be the first line of response for technical issues ensuring a smooth technology experience for staff by resolving day-to-day support requests and setting up users with the tools and systems they need to succeed.

Key Responsibilities

• Provide first-level support for Windows desktops Microsoft 365 apps and hardware issues
• Troubleshoot and resolve user login printer and system performance issues
• Perform new user setups including desktop configuration Windows account creation Zoom VoIP account provisioning and initial training
• Manage Active Directory andEntra IDaccounts and access rights
• Maintain inventory and coordinate basic hardware moves and swaps
• Handle routine Microsoft 365 administration (email Teams OneDrive SharePoint access)
• Assist with basic network connectivity troubleshooting
• Escalate complex technical problems to Tier 2/3 teams with proper documentation
• Maintain and update IT documentation setup procedures and checklists

Qualifications

Education & Experience

• College certification or diploma in Computer Networking Cloud Computing or IT Infrastructure
  

Technical Skills

• Microsoft 365 administration (Teams Exchange Online SharePoint)
• Windows 10/11 troubleshooting and support
• Active Directory andEntra IDuser/group management
• Zoom VoIP user setup and administration
• Basic understanding of networking (IP DNS DHCP)

Certifications(Assets not required)

• CompTIA A
• CompTIA Network
• CompTIA Security
• Microsoft Certified: Modern Desktop Administrator Associate

Compensation & Benefits:

Competitive salary

Health dental and vision insurance from day one.

RRSP with company match

Dynamic work environment

Opportunity to shape and lead a key company function

How to Apply

If youre excited about joining a growing team and making an impact wed love to hear from you. Please submit your resume and a short cover letter outlining your relevant experience.

Required Experience:

Junior IC