Technical Service AdvisorTechnician

Looking for a role that offers the perfect mix of hands-on mechanical troubleshooting and strategic service management Our client is a high-growth industry-leading industrial equipment provider in Vancouver seeking a dynamic Technical Service Advisor/Technician to help shape the future of their operations.

This is not a behind-the-desk roleyou will be an active member of a national service team working alongside technicians to drive customer satisfaction.

• Hands-on Expertise: Serve as the go-to technical resource for electrical hydraulic and mechanical equipment repairs.

• Operational Strategy: Manage the end-to-end service lifecycle from diagnostic troubleshooting and parts procurement through to final invoicing and work order closure.

• Client Relations: Communicate directly with equipment owners for authorizations and maintain strong business relationships with current and prospective customers.

• Leadership & Growth: Take responsibility for monthly and annual operational KPIs with a seat at the decision-making table to help influence the companys direction.

• Management Experience: 3 years of experience in a service management or supervisory role paired with a post-secondary diploma or degree.

• Technical Aptitude: Strong skills inspecting diagnosing and repairing complex faults in heavy mechanical components hydraulic systems and electronics.

• Business Acumen: An organized strategic thinker with the ability to prioritize tasks and utilize technical manuals effectively.

• Software Savvy: Proficient with Microsoft Office with ERP experience (SAP proficiency is a major asset).

• Licensing: A valid drivers license (a commercial or heavy vehicle license class is an asset).

Beyond a competitive salary they offer a company-sponsored pension matching program a complete benefits package and genuine career advancement opportunities. Extensive hands-on equipment and OEM training will be provided to ensure your success.

Required Experience:

IC