Job Title: Technical Program Manager Customer Experience Job Location: 100% Remote Canada Job Type: T4 Contract Experience: 8 Years Rate: CAD 60 - 70 per hour
Role Summary: NearSource Technologies is seeking an experienced Technical Program Manager Customer & Account Experience to lead complex cross-functional technology initiatives that enhance customer and account experiences. This role partners closely with Product Management Engineering Architecture Design and Business Operations to deliver strategic programs from planning through execution while ensuring alignment with business objectives. The ideal candidate is a collaborative leader with a strong technical program management background capable of driving execution across multiple teams influencing stakeholders and delivering high-impact initiatives in a fast-paced technology environment.
Key Responsibilities
Lead the end-to-end delivery of complex technical programs across multiple cross-functional teams.
Drive customer experience and account experience initiatives from strategy through execution.
Partner with Product Management Engineering Architecture Design and Business Operations to define priorities roadmaps and execution plans.
Develop and manage program roadmaps timelines dependencies risks and mitigation strategies.
Establish program governance facilitate executive reporting and support strategic decision-making.
Monitor program health using key performance indicators and communicate progress to senior leadership.
Identify delivery risks and proactively resolve cross-functional issues to maintain program momentum.
Ensure successful delivery while balancing scope quality timelines and business objectives.
Drive continuous process improvements and operational excellence across program delivery.
Must-Have Skills
8 years of Technical Program Management experience delivering complex software or technology programs.
Proven experience leading cross-functional initiatives involving Product Engineering and Architecture teams.
Strong understanding of Agile methodologies and the Software Development Lifecycle (SDLC).
Experience leading customer-facing or account management platform initiatives.
Excellent stakeholder management and executive communication skills.
Strong analytical organizational and problem-solving capabilities.
Demonstrated ability to manage multiple concurrent programs with competing priorities.
Experience working within SaaS cloud or enterprise software environments.
Nice-to-Have Skills
Familiarity with customer lifecycle CRM customer success or account management platforms.
Experience using Jira Confluence Aha! Smartsheet or similar program management tools.
Experience driving large-scale business transformation or operational excellence initiatives.
Certifications
PMP certification is an asset.
PgMP certification is an asset.
Certified Scrum Master (CSM) or equivalent Agile certification is an asset.
Equal Opportunity Employer NearSource Technologies is an equal opportunity employer committed to fostering an inclusive and respectful environment. We celebrate diversity and do not discriminate based on race gender religion sexual orientation age disability or background. Innovation thrives when everyone feels empowered to contribute.
Job Title: Technical Program Manager Customer ExperienceJob Location: 100% Remote CanadaJob Type: T4 ContractExperience: 8 YearsRate: CAD 60 - 70 per hour Role Summary:NearSource Technologies is seeking an experienced Technical Program Manager Customer & Account Experience to lead complex cross-func...
Job Title: Technical Program Manager Customer Experience Job Location: 100% Remote Canada Job Type: T4 Contract Experience: 8 Years Rate: CAD 60 - 70 per hour
Role Summary: NearSource Technologies is seeking an experienced Technical Program Manager Customer & Account Experience to lead complex cross-functional technology initiatives that enhance customer and account experiences. This role partners closely with Product Management Engineering Architecture Design and Business Operations to deliver strategic programs from planning through execution while ensuring alignment with business objectives. The ideal candidate is a collaborative leader with a strong technical program management background capable of driving execution across multiple teams influencing stakeholders and delivering high-impact initiatives in a fast-paced technology environment.
Key Responsibilities
Lead the end-to-end delivery of complex technical programs across multiple cross-functional teams.
Drive customer experience and account experience initiatives from strategy through execution.
Partner with Product Management Engineering Architecture Design and Business Operations to define priorities roadmaps and execution plans.
Develop and manage program roadmaps timelines dependencies risks and mitigation strategies.
Establish program governance facilitate executive reporting and support strategic decision-making.
Monitor program health using key performance indicators and communicate progress to senior leadership.
Identify delivery risks and proactively resolve cross-functional issues to maintain program momentum.
Ensure successful delivery while balancing scope quality timelines and business objectives.
Drive continuous process improvements and operational excellence across program delivery.
Must-Have Skills
8 years of Technical Program Management experience delivering complex software or technology programs.
Proven experience leading cross-functional initiatives involving Product Engineering and Architecture teams.
Strong understanding of Agile methodologies and the Software Development Lifecycle (SDLC).
Experience leading customer-facing or account management platform initiatives.
Excellent stakeholder management and executive communication skills.
Strong analytical organizational and problem-solving capabilities.
Demonstrated ability to manage multiple concurrent programs with competing priorities.
Experience working within SaaS cloud or enterprise software environments.
Nice-to-Have Skills
Familiarity with customer lifecycle CRM customer success or account management platforms.
Experience using Jira Confluence Aha! Smartsheet or similar program management tools.
Experience driving large-scale business transformation or operational excellence initiatives.
Certifications
PMP certification is an asset.
PgMP certification is an asset.
Certified Scrum Master (CSM) or equivalent Agile certification is an asset.
Equal Opportunity Employer NearSource Technologies is an equal opportunity employer committed to fostering an inclusive and respectful environment. We celebrate diversity and do not discriminate based on race gender religion sexual orientation age disability or background. Innovation thrives when everyone feels empowered to contribute.
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