Technical Lead – IVR & Contact Center Applications
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Job Summary
Technical Lead IVR & Contact Center Applications
Location: Toronto ON
Work Mode: 4 days hybrid
Skill Required:
Lead the design development implementation and support of IVR and Contact Center applications.
Strong experience in IVR and Contact Center platforms (e.g. Genesys Cisco UCCE/UCCX Amazon Connect NICE Avaya Nuance).
Experience in contact flow design call routing self-service solutions and speech recognition.
Knowledge of CTI integration APIs web services and backend system integrations.
Experience with cloud-based contact center solutions and telephony technologies.
Strong project management and stakeholder management skills.
Familiarity with Agile/Scrum methodologies.
Excellent problem-solving communication and leadership skills.
Strong knowledge of AWS Amazon Connect is
Required Skills:
Java
