Technical Analyst Access Provisioning

Location: Toronto ON

Onsite Flexibility: Hybrid 1 day per week on-site; day can be flexible. Subject to change according to business needs.

• Position Type: Contract
• Contract Duration: 7 months
• Pay Rate: C$35.00C$40.00 / Hour (CAD)
• Shift / Schedule: 37.5 hours/week 9:00 AM 5:00 PM Monday to Friday. Overtime may be possible; pre-approval required.

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You will join a Tier 1 Access Provisioning team supporting Capital Markets technology access across Canada the U.S. and parts of the UK and Asia. You will analyze review and execute access requests accurately and efficiently while helping to manage and prioritize access request queues. A key responsibility will be processing getIT requests related to people changes including new hires transfers and terminations. You will also process access modification requests including Identity and Access Management (IAM) attestations and resolve access-related incidents in accordance with established procedures. You will work closely with internal technology teams and business partners to ensure access requests are completed accurately within established timelines and in compliance with applicable controls policies and standards. This is a hybrid opportunity with an expectation to work 13 days per week on-site with the remaining days worked remotely.

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Access Provisioning

• Execute ServiceNow add modify and revoke access requests accurately and within established timelines.
• Perform provisioning activities in accordance with knowledge base guidelines and established procedures.
• Adhere to applicable security controls policies and standards.
• Maintain clear complete and accurate communication notes within ServiceNow.

Queue Management

• Manage and prioritize assigned access request queues based on established priorities and service level agreements.
• Monitor aging requests and take appropriate action to ensure requests are completed within required timelines.

Process Improvement

• Identify opportunities to improve access provisioning processes reduce operational risk and improve the speed and quality of service provided to internal partners.
• Apply appropriate tools and techniques to support problem determination and root cause analysis.
• Identify bottlenecks redundancies and process gaps related to access controls and provisioning.

Knowledge Sharing

• Work closely with internal partners to ensure technology and access standards are understood and consistently applied.
• Research and recommend updates to knowledge base articles and other process documentation and communicate relevant changes to internal partners.

Troubleshooting & Incident Resolution

• Investigate and resolve access-related incidents using established procedures and available tools.
• Research issues document troubleshooting steps and resolution details and recommend updates to supporting documentation where appropriate.
• Respond to end users and escalate incidents that cannot be resolved at Tier 1 to the appropriate level of support in accordance with documented procedures and policies.

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• Strong ability to follow documented procedures.
• Experience processing user access requests including provisioning modification and revocation of access.
• Highly detail-oriented with a strong understanding of the importance of accuracy when working with technology access.
• Critical thinking and problem-solving skills that enable assessing requests identifying issues and determining appropriate next steps.
• Organized and able to manage multiple priorities while meeting established timelines and SLAs.
• Communicates clearly and professionally with end users technology teams and internal partners.
• Strong understanding of the importance of following established security controls policies procedures and standards.
• Comfortable working independently while knowing when to seek guidance or escalate an issue.
• Passionate about delivering a positive experience to internal partners and building effective working relationships.
• Demonstrates trust teamwork and accountability in day-to-day work.
• Strong verbal communication skills.
• Strong critical thinking and problem-solving skills.

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• Experience working with Active Directory (ARS) Microsoft Exchange and ServiceNow.
• Experience with ID creation across multiple infrastructure platforms.

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• Degree or diploma in Computer Science Information Technology or a related field or equivalent relevant experience.

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• 1 year of experience in a technology support access management service request management or related environment.

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• Medical Vision and Dental Insurance Plans
• 401k Retirement Fund

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• Candidate may start while employment history and regulatory credentials are being verified by the supplier. Suppliers have 30 days from the start date to complete verification.
• Interview process: 1 round via MS Teams 30 minutes with the hiring manager and their one-up.

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This client is a leading financial services and banking institution operating across Canada the United States and international markets including the UK and Asia employing tens of thousands of professionals across its global network. The organization supports enterprise-scale capital markets operations and technology functions with a strong emphasis on regulatory compliance documentation and process standardization. Teams include roles such as technical analysts DevOps engineers business analysts and enterprise programs analysts who collaborate cross-functionally across technology and business lines.

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GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation a Native American-owned company in Alaska. We highly value diverse and inclusive workplaces and support Fortune 500 organizations across banking financial services technology life sciences biotech utilities and retail sectors throughout the U.S. and Canada.

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Job Number: 26-13351 Industry: Data & Analytics

#LI-Hybrid #LI-GTT #gttca