Tech Support Engineer
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Job Summary
AVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life such as energy infrastructure chemicals and minerals safely efficiently and more sustainably.
Were the first software business in the world to have our sustainability targets validated by the SBTi and weve been recognized for the transparency and ambition of our commitment to diversity equity and inclusion. Weve also recently been named as one of the worlds most innovative companies.
If youre a curious and collaborative person who wants to make a big impact through technology then we want to hear from you! Find out more at AVEVA Careers.
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Technical Support Engineer - Calgary Alberta Canada
Full Time- Hybrid (2-3 days onsite) (9:00 am - 6:00 pm Shift)
This is an entry-level position intended for individuals with some experience triaging reproducing and resolving complex application issues related to products product configurations and custom code developed and delivered to customers.
Key responsibilities
Serve as a Technical Support Engineer/Analyst providing support for all product technical issues.
Perform triage troubleshooting testing analysis and diagnosis of product-related issues including custom applications and integrations.
Document all activities findings and resolutions thoroughly within the case management system.
Provide effort estimates for anticipated work and customer requests.
Deploy workarounds and hotfixes to mitigate product-related issues and maintain system availability.
Implement fixes enhancements and workarounds for issues related to custom-developed code.
Gather and document requirements for custom code changes and perform feasibility assessments.
Ensure system and technical documentation remains accurate complete and up to date.
Collaborate proactively with Support team members to promote best practices in troubleshooting solution maintenance and knowledge sharing.
Partner with R&D and Project delivery Services teams as needed to resolve complex customer issues.
Participate in domestic and international travel as required for training customer support or support-related activities
Essential requirements
Adaptability and flexibility in dynamic environments.
Customer-oriented mindset with a focus on delivering value.
Strong written and verbal communication skills with fluency in English as a first or second language.
Proven ability to manage multiple priorities effectively.
Self-motivated with a passion for continuous learning.
Results-oriented approach to problem-solving and task execution.
Demonstrated independence and sound decision-making skills.
A collaborative mindset and ability to work effectively within a team toward shared goals.
Desired skills
Proficiency in the software development lifecycle including design documentation coding and testing.
Strong triage troubleshooting and issue replication capabilities.
Solid understanding of Microsoft Windows and Server operating systems.
Experience with Microsoft Visual Studio including development in and/or C#.
Familiarity with source code version control systems such as Mercurial (SCM).
Proficient in Microsoft SQL Server development tools and languages including SQL PL/SQL and T-SQL.
Experience with SQL Server database administration and reporting services.
A sound understanding of distributed solution architectures.
Knowledge of Enterprise SCADA (OASyS) product is an asset
Commercial at AVEVA
Our Commercial team comprised of over 2000 dedicated colleagues is the backbone of our customer relationships and business growth. From industry experts and solution architects to sales support success managers and business operations everyone shares a common goal: to deeply understand our customers needs and deliver tailored solutions.
If youre passionate about driving growth tackling complex business challenges and fostering strong customer relationships youll find success and fulfilment in our Commercial team.
AVEVA is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business.
Come and join AVEVA to create the transformative technology that enables our customers to engineer a better world.
Required Experience:
IC
About Company
At AVEVA, we work with you and harness the power of our ecosystem, to deliver solutions and expertise to optimize engineering, operations and performance.
