Team Lead, Member Rewards

Youre the kind of person who knows how to turn partnerships into powerful value.

**This is a temporary contract with an estimated end date of February 2028**

The Opportunity

Youre not just good at building relationships youre exceptional at coaching others to do the same. You see customer loyalty as something earned not given. You get excited by strategy know your way around performance metrics and believe that saving members money is more than a perkits a promise.

As our Team Lead Member Rewards youll take charge of growing and supporting AMAs exclusive AMARewards loyalty and Member Savings program. Leading a talented team of Account Managers and Product Managers youll help develop a network of more than 200 partners to deliver exclusive offers and outstanding value to AMA members across Alberta. If youve got a knack for people leadership partner negotiation and performance-driven thinking this role is built for you.

A Place to Belong

AMA is committed to providing an inclusive respectful and accessible environment. If you require an accommodation at any time during our recruitment process please contact Well work with you feel supported throughout your journey with us.

AMA is more than a workplace; its a family. Together we help protect the things that matter most to our more than one-million memberseverything from roadside safety to retail savings food security to childhood well-being. And with operations that span automotive registries travel insurance and more the opportunities to grow with us are almost limitless!

Building on a century of proud service in Alberta communities were passionate about making a meaningful difference in the places where we live and work. And that all begins with our people. As part of the AMA team youll enjoy:

• Competitive wage.

• Employee-exclusive discounts on travel insurance memberships and more.

• Ongoing professional development.

• Vacation earnings paid out with each pay period.

Who You Are

• Youre a strong people leader who knows how to coach motivate and develop others.
• You love transforming business goals into actionable plansand delivering results.
• You have a deep appreciation for the power of partnerships and member value.
• Youre driven by KPIs and get excited about finding innovative ways to meet them.
• Youre comfortable in a fast-paced environment with lots of moving partsand you make the moving parts move better.
• You lead by example and live the values of TYLF (Treat You Like Family).

How Youll Make an Impact

• Lead a high-performing team to develop acquire and manage partnerships that deliver exclusive member rewards and savings across Alberta.
• Collaborate with AMAs leadership and marketing teams to grow the program and enhance member engagement.
• Analyze partner performance including AMA investment and ROI and provide insights to guide strategic decision-making.
• Negotiate with new and existing partners to secure exclusive offers for members.
• Create and implement strategic partner acquisition plans in line with AMARewards goals.
• Drive operational excellence through streamlined tools data tracking reporting and smart use of technology.
• Set performance expectations for team members offer coaching and career development opportunities and manage performance and compensation communications.
• Represent AMA and AMARewards at partner and community events.
• Drive gift card results at AMA and support the National Gift Card program.
• Drive business results through collaboration with CAA and enhance AMA performance by partnering strategically with national partners.

What You Bring to the Table

• You have a post-secondary degree in Marketing Business Administration or a related fieldor a combination of education and experience that gets the job done.
• You bring 23 years of leadership experience in customer service membership or operations.
• Youve got 35 years of successful experience in a structured outside/field sales role with a proven ability to meet or exceed targets.
• Youre skilled in performance management strategic planning negotiation and closing.
• You have excellent interpersonal and communication skills (written oral and listening).
• Youre familiar with AMARewards or loyalty program offerings and you bring experience with partner relations and customer service.
• You know your way around Microsoft Excel Word PowerPoint and Dynamics CRM.

Belonging Matters Here
AMA is committed to providing an inclusive respectful and accessible environment. If you require an accommodation at any time during our recruitment process please contact . Well work with you feel supported throughout your journey with us.

WORK MODEL:

We thank all applicants for their interest; however only those selected for an interview will be contacted.