Supervisor, Practitioner Network Operations

WHO WE ARE
When it comes to health were always looking for waysto push for better. Its why we were founded in the first 1957 ourfounder pharmacist William Wilkinson witnessed a mother sacrifice her healthby forgoing her own medicine to pay for her sick daughters prescription. Heknew there had to be a better way. So he introduced North Americas firstprepaid drug plan and GreenShield was born as a non-profit with a missionto support better health for all Canadians.

We arent just a health and benefits company. Werethe only non-profit social enterprise that brings worlds of coverage andcare together all in one place.
Were noble challengers purposefully building a betterway and we need the best people to help us create a more holistic approach thattakes care of the mind and body.

Our mission is to create better health for allCanadians and we know that starts with our employees.

THEROLE IN A NUTSHELL

Base Salary: CAD $72521.00 - 109341.00

1. Position Title & Reporting Structure

Position Title:Supervisor Practitioner Network Operations
Department:Operations GreenShield Health
Reports To:Manager Therapy Operations
Direct Reports:PNO Specialists

2. Position Overview

Role Summary

The Supervisor Practitioner Network Operationsis responsible foroverseeing(1)the growthof our affiliate provider network; and (2)the day-to-day clinical operations of themental health / counselling clinical program.

This includes: overseeingcredentialing interviewing orienting and onboarding new providers; managing recredentialing cycles; and overseeing the daytoday clinical operations of the counselling program by ensuring efficient workflowstimelyissue resolution and strong provider support. Proactively address providerrelated concerns to minimize service disruptions improve operational efficiency andmaintaina highquality client and provider experience.

The role ensures the delivery of a highquality engaged and scalable provider network that supports GreenShields mission to expand access to exceptional care.

3. Key Responsibilities

Network Growth Quality & Provider Engagement

• Lead and oversee all activities related to network expansion including credentialing interviewing orienting and onboarding new counselling providers.
• Develop refine and implement strategies to grow and strengthen the provider network based onidentifiedgapsutilizationtrends upcoming launches and organizational priorities.
• Build andmaintainstrong provider engagement by fostering positive relationships supporting provider needs and ensuring a highquality experience throughout the provider lifecycle.
• Continuously improve screening onboarding registration and verification processes to enhance both quality and provider satisfaction.
• Support the design and execution of network retention and engagement initiatives tomaintaina committed highperforming provider community.
  

Recredentialing & Compliance

• Oversee the fullrecredentialinglifecycle for counselling providers ensuring compliance with clinical standards regulatory requirements and internal policies.
• Identifyopportunities to streamlinerecredentialingworkflows and enhance provider experience whilemaintainingrigorous quality standards.
• Ensure recredentialing processes reinforce ongoing provider engagement and alignment with program expectations.

Clinical Operations Support

Support the daytoday clinical operations of the counselling program by:

• Acting as a primary operational contact for counselling providers and responding promptly to provider inquiries or concerns
• Coordinating resolution of providerrelated issues including scheduling documentation system access and workflow challenges
• Monitoring operational risks and service gaps and escalating issues as needed to ensure continuity of care
• Collaborating with internal stakeholders (clinical leadership scheduling credentialing and systems teams) to support smooth program operations
• Supporting provider onboarding transitions and ongoing engagement to promote efficiency and retention

Team Leadership & Collaboration

• Supervise and support a team of Practitioner Network Operations Specialists providing coaching guidance and performance oversight.
• Lead onboarding and training for new team members to ensure consistent highquality execution of PNO processes and provider engagement practices.
• Support and guide the team in delivering provider information sessions conducting screenings and completing operational tasks required to support counselling providers.
• Collaborate with the Data Team to develop dashboards and reporting tools that inform decisionmaking track provider engagement and network health and support internal stakeholders (e.g. Account Management Business Development Proposal Writing).

WHO WERE LOOKING FOR

• 3-5 years of experience supervising or mentoring staff in a healthcare or operational environment.
• Strong understanding of credentialing recredentialing and provider onboarding processes.
• Experience working with counselling or mentalhealth provider networks is an asset.
• Demonstrated ability to build provider engagement andmaintainstrong provider relationships.
• Excellent communication problemsolving and stakeholdermanagement skills.
• Proficiencywith data tools dashboards and operational reporting.

NICE TO HAVE

• Bilingual (English and French) is an asset.
• Experience in provider network operations clinical operationshealth services administration or similar experience.

THE CULTURE
We believe a career should be meaningful. Not just ameans to earn a living. Our culture is one where everyones voice is heard andvalued. Because thats what it takesto create better health for all. We dare to challenge the status quo. And weredriven by people who have challenged theirs. We believe that yourworkplace should empower you to be the best version of yourself. Thats why we provide aplace where you can be inspired challenged and rewarded.

Where your growth means our growth.
Where your voice is heard and valued.
Where your work has purpose. And purpose matters.

We believe our people arecritical to our overall success. Inclusivity makes us a stronger smarter andmore informed organization. Being intentionally inclusive of diversebackgrounds perspectives and experiences will enhance our company culture topositively impact how we support our communities. A career at GreenShield isnt just about personalachievements its about making adifference together.

Heres to Better Health for All!

AFEW MORE DETAILS
Proficiency in English is requiredfor this position. As part of this role you will be required to communicatewith colleagues or customers who use English as their primary language. By requiring English proficiency for thisposition we aim to ensure that our employees can excel in their rolescollaborate and communicate effectively and contribute to the success of ourorganization.

GS supports diversity equity andinclusion in our teams and communities and we value the unique contributionsmade by all. Even if your experience doesnt align perfectly to everyrequirement we invite you to apply. We encourage applications fromall candidates and will accommodate needs under human rights legislationthroughout all stages of the recruitment and selection process. Please let usknow of any accommodation through Information received relating toaccommodation will be addressed confidentially.

Providing this information givesGS consent to use your personal information to assess your suitability forspecific positions future opportunities or for your personnel file. Yourrésumé will be held in strict confidence and will be viewed only by theOrganization. Information may be stored outside of Canada and could be used foraggregate statistical purposes (which uses no personal identification).

AI Usage - GreenShield leverages AI to help produce Job Descriptions and ideate on interview questions. We also leverage AI for interview transcription support.

Required Experience:

Manager