Staff Technical Program Manager

About Kaseya

Kaseya is the leading provider of AI-powered IT management and cybersecurity software serving Managed Service Providers (MSPs) and internal IT organizations worldwide. Our comprehensive platform helps organizations efficiently manage secure and automate their IT environments driving operational efficiency and long-term business success.

Backed by Insight Partners a leading global software investor Kaseya has experienced sustained double-digit growth and continues to expand its global footprint. Today Kaseya supports customers in more than 20 countries and manages over 15 million endpoints worldwide.

Founded in 2000 Kaseya was built by builders - and were still building. We look for people who create rather than wait who see a hard problem and lean in and who treat challenges as raw material. At Kaseya everyone plays a role in shaping the future of IT: whether youre in engineering product sales marketing customer support or operations your work helps protect defend and optimize IT environments across the globe.

Were building teams that grow perform and make an impact. If youre driven by the itch to make things better - a product a process a career - youll fit right in.

At Kaseya we dont just raise the bar. We build it.

Staff Technical Program Manager

Technical Program Management Organization

Kaseya Vancouver

Reports To: Director Technical Program Management

Role Overview

We are seeking an experienced Staff Technical Program Manager to lead large-scale cross-functional programs across Kaseyas Data and AI Platform organization.

This is a senior individual contributor role focused on driving execution across data engineering ML engineering and applied AI teams improving delivery predictability managing complex technical dependencies and influencing strategy at scale.

You will partner closely with Engineering Product Data Science Architecture and Operations leaders to drive alignment surface risks early and ensure high-quality delivery of initiatives that power Kaseyas AI-driven product experiences and internal data capabilities.

Key Responsibilities

Strategic Program Leadership

• Lead enterprise-scale data and AI platform programs spanning multiple engineering and product organizations
• Define execution plans milestones dependencies and measurable outcomes.
• Influence prioritization sequencing and delivery strategy in partnership with Data and AI leadership.

Cross-Functional Execution

• Coordinate execution across Data Engineering ML Engineering Applied AI Product Security and Infrastructure teams.
• Drive alignment across stakeholders with competing priorities and complex technical dependencies.
• Establish governance mechanisms operating cadences and execution frameworks suited to data and AI program rhythms.
• Partner with senior technical leaders on trade-offs architectural decisions and delivery plans.

Risk & Dependency Management

• Identify organizational technical and data-specific risks early including model readiness data quality pipeline reliability and infrastructure dependencies.
• Drive mitigation planning and resolution of complex cross-functional issues.
• Manage dependency networks across data platform product engineering and shared services.
• Escalate effectively with clear context and recommendations.

Program Visibility & Operational Excellence

• Provide executive-level reporting on milestones risks blockers and overall program health.
• Build dashboards and reporting frameworks that give leadership clear visibility into data and AI initiative progress.
• Improve delivery predictability and execution discipline across data and ML workstreams.
• Contribute to TPM best practices and operating models for data and AI program management.

What Success Looks Like

Within 12 months:

• Successful delivery of large-scale data and AI platform initiatives with predictable execution.
• Improved visibility into risks pipeline dependencies model delivery milestones and overall program health.
• Strong cross-team alignment between data engineering ML engineering and product teams.
• Proactive risk management with minimal delivery surprises.
• Trusted partnerships with Data AI Engineering and executive stakeholders.

Basic Qualifications

• Bachelors degree in Computer Science Engineering Information Systems or a related technical field.
• 10 years of experience leading complex technical programs in SaaS cloud or enterprise software environments.
• Experience managing programs that involve data engineering ML infrastructure AI/ML product delivery or data platform development.
• Proven ability to influence across organizations without direct authority.
• Strong communication analytical and problem-solving skills.
• Ability to operate effectively in fast-paced ambiguous environments.

Preferred Qualifications

• Hands-on familiarity with modern data stack technologies (e.g. Snowflake dbt Spark Kafka Airflow) or ML/AI platforms (e.g. SageMaker Vertex AI MLflow or similar).
• Experience coordinating LLM integration RAG pipelines or AI feature delivery in a product context.
• Experience with platform engineering cloud infrastructure or data governance programs.
• Familiarity with Agile or hybrid delivery methodologies in data and ML contexts.

Additional information
Kaseya provides equal employment opportunity to all employees and applicants without regard to race religion age ancestry gender sex sexual orientation national origin citizenship status physical or mental disability veteran status marital status or any other characteristic protected by applicable law.