Sr. Client Services Analyst

The salary range for this role is $75000 - $94000 CAD/year Bonus.

As a Sr. Client Services Analyst with Numerator youll be a vital member of Numerator focusing on supporting a core set of clients via ad-hoc projects/custom analyses. Your responsibility is to guide client users on Numerators Insights platform and leverage our consumer panel set to execute and deliver analytical insights and recommendations to our customers. Clients include Numerators Fortune 100 and fast-growing strategic customers that span CPG Retail Electronics Durable Goods and Quick-Serve Restaurants.

This is an established role within the Consulting team.

• Guide client users on Numerators Insights business intelligence platform to navigate the system interpret results and design reports to answer their key business questions
• Leverage Numerators proprietary consumer panel and resulting data to execute and deliver analytic insights and recommendations to Numerators customers that drive increased sales and improved marketing effectiveness
• Develop a deep understanding of Numerator data solutions and services including their key differentiators versus legacy approaches and competing offerings
• Discover and explore interesting facts about consumer behaviors for presentation in industry forums articles whitepapers and blog posts

• Bachelors degree or 3 or more years relevant experience
• Desired CPG experience in Brand Marketing Market Research Category Management and/or Shopper & Consumer Insights roles or experience as a service provider to these functions
• Understanding of both syndicated and household panel data (Nielsen and/or IRI)
• Working knowledge of enterprise software applications and services designed for the retail and consumer goods industries is highly valued (e.g. Nielsen IRI NPD Dunnhumby)
• Working knowledge of Business Intelligence software such as Microstrategy Tableau QlikView or Business Objects
• Skilled at developing relationships with clients to become a trusted and value-added business partner
• Excellent oral and written communication skills
• Strong presentation skills particularly with customers or prospects present
• Proven analytic skills: conceptualizing analyzing deriving insights from data and designing an execution plan to derive results from insights
• Proven track record of delivering high-quality results in a timely manner
• Demonstrate curiosity and adaptability in adopting AI and emerging technologies to improve efficiency problem-solving and client outcomes.
• Comfortable using AI tools (e.g. ChatGPT Copilot Gemini) and working alongside AI as a collaborator.