Specialist, Operational Readiness

Our Operations & Safety (GO & UP) division promotes diversity equity and inclusion by ensuring equal employment opportunities and fostering a supportive workplace culture.

We support this commitment by providing:
Competitive Pension Plan
Employee learning & development programs and reimbursement
Recognition of prior Public Service for Vacation Entitlement
Employee Assistance and Wellness Benefit Programs
Parental Leave top-up lactations accommodation and childcare partnerships
Menopause Policy
Employee Resource Groups

Our Operational Readiness & Performance Office is seeking an Operational Readiness Specialist. The Operational Readiness Specialist leads and supports critical initiatives that prepare GO & UP operations for the successful implementation of service program process technology and organizational changes. The role provides specialist expertise in readiness planning assessment performance measurement and stakeholder engagement ensuring operational readiness is delivered consistently through a structured measurable and evidence-based approach.

What will I be doing

• Lead a structured operational readiness approach for impacted teams assessing business impacts stakeholder readiness and gaps between current and future states resulting from changes to processes technology roles services and organizational structures.
• Develop and integrate readiness strategies assessments processes and plans into business and project plans ensuring readiness activities align with Operational Readiness & Performance priorities and broader business objectives.
• Establish and monitor readiness performance measures and key performance indicators (KPIs) to track progress identify risks and emerging issues assess critical milestones and recommend intervention or improvement plans where required.
• Conduct research analysis and requirements development to identify business and end-user needs evaluate complex readiness challenges and provide evidence-based recommendations and solutions that support successful implementation.
• Identify and manage readiness risks dependencies barriers and resistance to change developing mitigation strategies and escalating issues where required to support timely decision-making and successful adoption.
• Build strong relationships and collaborate with internal stakeholders and business partners to understand operational needs assess readiness for service and program changes facilitate decisions and ensure initiatives meet stakeholder requirements.
• Provide readiness expertise advice coaching and guidance to leaders and teams building organizational capability and promoting consistent readiness quality change adoption and continuous improvement practices.
• Develop and deliver readiness communications presentations training and information sessions to build awareness and support the consistent implementation and adoption of new or changed procedures systems tools and ways of working.
• Research industry trends innovations and best practices and apply lessons learned performance insights and continuous improvement principles to strengthen the organizations operational readiness capability.
• Provide specialist leadership in complex or ambiguous situations evaluating operational and financial impacts resolving issues and conflicts and guiding readiness activities and solutions without direct supervisory responsibility.

What Skills and Qualifications Do I Need

• Completion of an undergraduate degree in Business Public Administration Engineering Planning or a related discipline or a combination of education training and experience deemed equivalent.
• Demonstrated experience in operational readiness organizational readiness or business transformation including the development and delivery of readiness programs projects or large-scale organizational change initiatives.
• Strong knowledge of operational readiness practices principles and methodologies including assessing business impacts preparing organizations for new or changed services and supporting successful implementation and adoption.
• Demonstrated project management planning and process-development experience with the ability to manage multiple priorities dependencies deadlines and deliverables in a complex and changing environment.
• Strong analytical and problem-solving skills with experience analyzing business processes requirements performance data risks and operational impacts to develop evidence-based recommendations and solutions.
• Demonstrated stakeholder engagement relationship-building facilitation and influencing skills including the ability to coach and advise leaders work effectively across cross-functional teams and support organizational and behavioural change.
• Excellent oral written and presentation communication skills with demonstrated ability to develop and deliver reports briefings presentations work plans training and stakeholder communications for a variety of audiences.
• Demonstrated initiative judgment and organizational skills with the ability to work independently navigate ambiguity address competing priorities and proactively identify and resolve issues with minimal oversight.
• Proficiency with Microsoft 365 and relevant project and planning applications including Teams Outlook Word Excel PowerPoint Visio and Microsoft Project or equivalent tools.
• Professional certifications are considered assets including Project Management Professional (PMP) Prosci or other recognized change management certification Lean Six Sigma or other quality-related certifications.