Solutions Engineer

Highbeam is building the future of business banking and cash management.

Our platform combines AI agents automated financial workflows and integrated financial products that save brands time and money.

Customers have generated billions in sales and include well-known brands such as Cuts Tushy NYON Sabah Still Here Alice Mushrooms Original Grain birddogs and more.

Our team includes alumni of Shopify Square Toast Rippling and McKinsey.

Weve raised $42M in equity from Acrew FirstMark Mayfield and Two Sigma Ventures.

About this role

Were looking for a Solutions Engineer to ensure brands onboard seamlessly to Highbeam whether theyre new to the platform or expanding into additional products. Youll sit between customers and internal teams combining technical curiosity operational rigor and a strong customer mindset to guide setup integrations and adoption.

Youll work cross-functionally with Product Engineering and Customer Success to solve problems in real time streamline implementations and create scalable processes that enhance the onboarding experience.

What youll do

• Lead onboarding for new and existing customers ensuring a smooth confident experience from setup through adoption

• Guide customers through integrations across banking capital cards bill pay and intelligence

• Partner with Product Engineering and Customer Success to troubleshoot issues and streamline handoffs

• Create and improve onboarding processes documentation and checklists to support scale

• Manage multiple onboarding projects simultaneously while keeping customers informed and confident

• Serve as a trusted partner to customers translating complex workflows into clear action steps and driving momentum

• Identify opportunities to improve efficiency and customer experience across teams

Skills & qualifications

• 3 years in onboarding implementation or solutions roles ideally in fintech SaaS or ecommerce

• Strong communicator who can explain technical concepts simply and build trust with finance and operations leaders

• Process-driven and detail-oriented with excellent organization and follow-through

• Comfortable working with Product and Engineering to diagnose and resolve technical issues

• Quick learner with the ability to understand APIs integrations and financial systems

• Adaptable and collaborative in a fast-moving startup environment

Youll thrive at Highbeam if...

• You love working in-person with a high-performing team

• You enjoy working in an idea-meritocratic low-ego environment

• You are proactive and self-directed and you excel in ambiguous fast moving environments

• You care about delivering a polished customer experience

• Bonus: You have experience working in fintech AI or early-stage startups

What we offer

• Chance to join the founding team of a well-funded startup chasing a huge opportunity

• Competitive salary and meaningful equity

• Great location: Our NYC office is in NoHo a short walk from the ACE BDFM NQRW 1 6 trains. Our Toronto office is downtown near St. Andrew Station.

• Generous PTO

• Comprehensive health & benefits package

• Stipends for lunch commute wellness and purchasing customer products

• Yearly offsitelast year we went to Mexico City!

Required Experience:

IC