Software Support (Supporting CampBrain)

Everyone is welcome

Join our CampBrain/ Xplor Recreation as Software Support Specialist to make a real impact every day. We say that because we know that every conversation we have every interface we design and every new feature we ship is another opportunity for us to elevate everyday life experiences for our customers and the people and communities they serve.

We want great people on our team people who care deeply and share our values. That means welcoming who you are your education opinions culture and background your race gender and identity your age religion and beliefs. However youidentify you belong here. If youhaventseen yourself in the tech camp or school industries beforewedlove for you to are welcome here.

At Xplor we believe that the best innovation and ideas happen at the intersections of our differences - people of diverse cultures generations disciplines and lived experiences. So even if you think you do not tick all the boxes we still encourage you to apply.

Values and Life at Xplor

Our five core values guide us from how we hire and recognise our team members to how we interact with our customers day to day:

• Find a better way
• Do the right thing
• Say it straight
• Win together
• Own the outcome

AboutCampBrain

CampBrainwas founded in 1994. We make camp software and summer camps schools and conference centers trust us to run their sign-ups day-to-day work and payments. Our missionhasntchanged.Great customer service software people love and a caring team done in a straightforward honest way.In 2023 we wereacquiredbyClubessentialHoldings. This year we merged withXplorTechnologies. These structural changes have provided more resources to grow and continue to support camps and schools as best we can.

A strong set of values guides how we make decisions at every level.Werenot just sayingthatwe back it up with how we hire train and grow our people. During your interview listen for these values in action. If youdonthear them ask us.

Hereswhat weactually meanby that:

• Demonstrate care:With empathy and kindness wedemonstratedeep care for each other our community and the work we do.

• Bring joy:We show up with positivity laughter and delight.

• Learn continuously:With humility and curiosity we embrace learning and improving.

• Communicate authentically:With candor and respect we communicate openly.

• Think long-term:We focus on long-term sustainable value.

About this position

Software Support sits within our Operations team helping the hundreds of camps and schools that useCampBrain. This team is our frontline known across the industry for caring thoughtful high-quality support. Working with them is a big reason our clients love their software.

Our onboarding is extensive.Your first week is formal training followed by a few weeks of shadowing alongside abuddy. From there your workload builds up gradually with the goal of being comfortably up and running within about 4 weeks.

Working arrangements:

Fully Remote in Canada. You can work fully remote in this position provided you have eligible working rights in Canada and do not require sponsorship.

What will your responsibilities be

Each weekyoulljoin either the phone team or the email team working in shifts to help our clients with everything from quick questions to complex problems.

No two days look the same here. One client might need help finding a button. The next might need a custom report built or a hand balancing their numbers.Youllhelp spot and flag bugs too.Itsthe real day-to-day of a busy growing business andyoullbe right in the middle of it.

To break that down more formally:

• Provide support and consultation toCampBrainclients by phone and email

• Troubleshoot technical and configuration issues in the software

• Advise clients on software configuration and best practices

• Help clients reconcile financial records and resolve discrepancies

• Design and build custom reports to meet client needs

• Train new clients and users on the software

• Identifyand escalate software bugs

What do you bring to the table

No specific degree isrequired; a high school diploma or equivalent is enough. It helps ifyouveworked in customer service or at camp before but we care more about your curiosity and drive than your resume.

The traits that matter most:

• You are curious and always looking to understand how and why things work

• You take initiative without needing to be asked

• You love to helppeopleand you care about making a meaningful long-term impact on the camp and school industries

• You can see the bigger picture. You connect your daily work to the team and our values not just the task in front of you

• You have excellent customer service skills it is the cornerstone of the company

• You are an outstanding written and verbal communicator

• You take pride in your workyourehighly accountable and you love collaborating with others to learn and solve problems

If you see yourself in this even if not all of itwedstill love to hear from you!

Whatsin it for you

This role gives you more than just a paycheck:

• An opportunity to build real career experience not just a resume line in an industry where you canactually seeyour impact

• Ongoing skill-building through hands-on problem-solving and direct client relationships plus support to keep learning on your own terms

• A supportive culture filled with people who want to help you be successful and who take that seriously

Why you should work here

Youllhelp more than 1750 camps and schools across North America run their programs while working alongside a smart funny and kind team.Theresplenty to learn here too. Our system handles more than one million camper registrations each yearrepresentingnearly $1 billionin transactions. That scale is part of what makes the work interesting.

While the role is remote we alsomaintainan office that is available for you to use. The space is open bright and filled with natural light. If you choose to work mostly from home we offer a work-from-home allowance to help support your setup. Prefer a mix of both That works too.Wereflexible!

Compensation

Hereswhat you can expect:

Starting Salary: $48k

Paid Vacation: 4 weeks (increases to 5 weeks after 2 years)

Benefits:Comprehensive health benefits mental health support wellness allowance employer RRSP matching program work-from-home allowance and 10 paid unplanned days annually.

Company culture and events

Werea close-knit team building something we love and our people and our culture matter to us. We work hard to create chances to connect both online and in person.

A few examples:

• Family weekends at camp

• Online events: Book Club Long-Shorts

• Canoe Heads for Kids: Volunteering and fundraising to get more kids to camp

If these values sound like you and describe people you want to work with you will thrive at Xplor.

As an Xplorer you will be part of a global network of talented colleagues who will support your success. We look for commonalities and shared passions and give people the tools they need to deliver great work and grow at speed.

Ready to apply

To start your application please submit your resume and we will be in touch as soon as we can.

Got questions You can email us at .