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Software Engineering Manager (Hands-On)
Job Location:
Monthly Salary:
Posted:
30 August 2026 (30+ days ago)
Posted:
Application Deadline:
5 January 2027
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
At TTEC Digital we coach clients to ensure their employees feel valued and fully supported because an amazing customer experience is an employee first process. Our vision is the same a place where employees know they can thrive.
TTEC Digitals Product Development organization builds AI-powered customer experience and contact center products for enterprise brands including platforms that connect leading contact center systems with AI providers. Were looking for a hands-on Software Engineering Manager to lead engineering across these products.
This is a player-coach role. Youll lead a small team of engineers and technical leads give technical direction to offshore engineering teams through a dotted-line relationship and own the design of the systems your team builds. Youll stay close to the code through design and code reviews proofs of concept and troubleshooting and youll be accountable for high-quality releases and customer deployments.
Were looking for an AI-native engineering leader. That means someone who uses AI tools every day to move faster understands the AI technologies we build on and helps the team adopt AI-driven development practices. The role offers room for continued leadership growth.
What Youll Be Doing
- Lead mentor and develop a small team of engineers and technical leads and give technical direction to offshore teams through a dotted-line relationship.
- Design and own the architecture of complex distributed real-time systems including integrations APIs scalability reliability and security.
- Run design and code reviews and keep engineering standards high for quality testing and maintainability.
- Drive AI-driven software development across the team using AI coding assistants and agents for design coding testing code review and defect resolution with clear quality and security guardrails.
- Stay hands-on: build proofs of concept troubleshoot production and implementation issues and write code when needed.
- Own delivery of product releases and customer deployments working with Product Management Architecture QA DevOps and Professional Services.
- Evaluate AI and contact center technologies and integration approaches across CCaaS and AI platforms.
What Youll Bring to the Role
- 8 years of software engineering experience including 3 years of engineering management while staying hands-on.
- Proven experience designing and building complex distributed systems such as event-driven low-latency cloud-native and real-time integrations.
- Hands-on JavaScript TypeScript and experience recent enough to review code and build proofs of concept.
- Daily practical use of AI-assisted development tools such as GitHub Copilot Cursor Claude Code or similar and experience helping a team adopt them.
- Working knowledge of AI technologies such as LLMs RAG agents and prompt and evaluation practices.
- Experience with cloud platforms (Google Cloud preferred; AWS or Azure also considered) and Kubernetes.
- Strong practices in code review CI/CD and Agile delivery with a track record of shipping on committed timelines.
Preferred Qualifications
- Experience with Google AI technologies (Vertex AI Gemini CCAI) or with AWS Bedrock Azure AI OpenAI or Anthropic.
- Experience with contact center platforms such as Genesys Cloud Amazon Connect NICE CXone or Cisco.
- Experience leading distributed or offshore engineering teams.
- Experience in SaaS product organizations or startup-style environments.
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About Us
TTEC Digital and our 1800 employees pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company TTEC Engage is a 60000 employee service company with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need they can draw from these independently managed centers of excellence TTEC Digital and TTEC Engage.
We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.
TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age race color religion sex sexual orientation gender identity national origin disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.
Rarely do applicants meet all desired job qualifications so if you feel you would succeed in the role above please take a moment and share your qualifications.
As part of our commitment to fair and efficient hiring practices TTEC Digital uses artificial intelligence (AI) tools to help screen applications and match candidates to job requirements. These tools assist our human recruiters but do not make final hiring decisions.
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We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Required Experience:
Manager
About Company
We believe that humanity and technology should âco-exist, and that at the nexus of the âmost powerful experiences, humanity and technology collide. At TTEC Digital, we combine the expertise, innovation, partnerships, and passion of three industry-leading customer experience com ... View more
