Software Engineer II Full Stack (Branch Systems)

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Hours:

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Pay Details:

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidates skills and experience job-related knowledge geographic location and other specific business and organizational needs.

As a candidate you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

• Investigate troubleshoot and resolve medium to moderately complex production incidents service requests and user inquiries acting as an escalation point for front-line support teams.
• Analyze application logs system behaviour alerts and technical dependencies to identify root causes and restore service efficiently.
• Diagnose and resolve issues with Windows services and applications deployed across a large managed device fleet including device configuration registry environment and system-level conditions on remote endpoints.
• Investigate connectivity session configuration and access issues for mainframe systems reached through terminal emulation software.
• Monitor application and platform health identify recurring issues and recommend improvements to reliability performance scalability and operational efficiency.
• Support application configuration administration maintenance deployment and release activities in accordance with enterprise standards including software packaging and distribution to managed devices.
• Work closely with software engineering infrastructure release management security and business partners to diagnose issues and coordinate timely resolution.
• Participate in incident problem and change management processes including documenting findings remediation steps and known errors.
• Validate changes and releases through appropriate testing and regression activities before production implementation including validation on pilot devices ahead of broader rollout.
• Make reviewed code and configuration changes to supported applications where appropriate rather than routing all defects to development queues.
• Create and maintain technical documentation operational procedures troubleshooting guides and knowledge articles.
• Identify opportunities to automate recurring support activities and improve monitoring diagnostics and operational processes.
• Contribute to technology currency activities including framework and dependency upgrades and the testing and validation that accompanies them.
• Escalate significant risks service impacts and unresolved technical issues through appropriate channels.
• Contribute to knowledge sharing across the team and support the development of consistent engineering and support practices.
• Participate in a rotating on-call schedule and occasional out-of-hours release support.
• Maintain awareness of emerging technologies engineering practices security requirements and enterprise standards relevant to the supported environment.

• Strong troubleshooting analytical and problem-solving skills across applications and supporting technology components.
• Experience supporting enterprise applications or platforms in a production environment.
• Ability to read and interpret application and system logs and use monitoring or diagnostic tools to investigate issues.
• Working knowledge of the software development lifecycle release management incident management and change management practices.
• Working knowledge of scripting or programming languages and SQL; experience with automation is an asset.
• Understanding of application architecture APIs databases infrastructure and system integrations.
• Strong written and verbal communication skills with the ability to explain technical issues clearly to technical and non-technical stakeholders.
• Ability to manage multiple priorities work independently on moderately complex technical tasks and collaborate effectively across teams.
• Demonstrated focus on service reliability security quality and continuous improvement.

• Undergraduate degree postgraduate degree or technical certificate in Computer Science Software Engineering Computer Engineering or a related discipline or equivalent practical experience.
• Approximately 5 years of relevant technology engineering application support or production support experience.

• Experience supporting a large managed endpoint or desktop fleet including software distribution tooling.
• Familiarity with mainframe access and terminal emulation including session configuration and keyboard mapping.
• Exposure to both established and current technology stacks including legacy application frameworks alongside modern application architectures.
• Experience with modern front-end frameworks sufficient to diagnose user interface defects.
• Exposure to cloud platforms CI/CD pipelines automation and modern application architectures.
• Prior financial services experience particularly in retail banking operations.

Who We Are:

TD is one of the worlds leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day we strive to make every interaction product and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada the United States and around the world. More than 95000 TD colleagues bring their skills talent and creativity to foster deeper relationships ensure disciplined execution and build a simpler faster banking experience. TD is deeply committed to being a leader in client experience that is why we believe that all colleagues no matter where they work are client facing. Together we are reimagining what banking can be for our clients colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial physical and mental well-being goals. Total Rewards at TD includes a base salary variable compensation and several other key plans such as health and well-being benefits savings and retirement programs paid time off banking benefits and discounts career development and reward and recognition programs. Learn more

Additional Information:
Were delighted that youre considering building a career with TD. Through regular development conversations training programs and a competitive benefits plan were committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations requirements.

Colleague Development

If youre interested in a specific career path or are looking to build certain skills we want to help you succeed. Youll have regular career development and performance conversations with your manager as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If youre passionate about helping clients and building deep lasting relationships TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

Were committed to your success and foster a respectful workplace where diverse perspectives are valued everyone has fair opportunities to grow and you can unlock your full potential to achieve your career goals. Here at TD we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that youve got everything you need to succeed in your new role.

Interview Process
Well reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if youd like accommodations (including accessible meeting rooms captioning for virtual interviews etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):