Software Developer Intern, Predictions Data & Decision Science

Be the one building AI-powered experiences where they matter most

At Genesys we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people systems data and AI to help organizations deliver more personalized service improve operational efficiency and build stronger customer relationships.

Help build support and operate technology used by more than 8000 organizations in over 100 countries moving AI from possibility to production in real-world enterprise environments every day.

Internship Details: This internship/co-op opportunity is based in Toronto Ontario and follows a hybrid work model. Candidates should be able to work from our downtown Toronto office 12 days per week depending on team and business needs.

We are considering students available for internship/co-op terms ranging from 8 to 16 months beginning in May/June 2027

Role Overview:

As aSoftware Developer Internon the Genesys Cloud Predictions Data & Decision team you will work with a highly collaborative and diverse team of software engineers data engineers and operations research engineers to build intelligent solutions for our workforce management products.

Our team tackles complex real-world problems involvingforecasting resource planning optimization and intelligent decision-making. You will have the opportunity to work across the full lifecycle of a problemfrom understanding the problem and exploring data to designing algorithms building software running experiments and evaluating results.

We are especially interested in people who areintellectually curious enjoy solving ambiguous problems and are excited about the intersection of software engineering data optimization and AI.

You dont need to be an expert in Operations Research or AI. We are looking for strong problem solvers who are excited to learn and apply new techniques to challenging problems.

What Youll Do

• Work with experienced engineers and researchers todesign develop and test solutionsto complex workforce management problems.

• Explore and learn how different components of WFM work together includingforecasting scheduling and prediction systems.

• Use data mathematical modeling algorithms and experimentation to understand problems and evaluate potential solutions.

• Develop software and prototypes that turn ideas and research intoscalable production-ready solutions.

• Experiment withAI and machine learning techniques including exploring how modern AI capabilities can improve workforce planning and decision-making.

• Analyze experimental results and use quantitative and qualitative evidence to guide engineering and product decisions.

• Write maintainable code and automated tests and participate in collaborative code reviews.

• Work with team members across Software Engineering Data Engineering Operations Research and Product to solve customer problems.

• Learn and contribute within a moderncloud-based distributed software environment.

• Communicate your ideas findings and trade-offs clearly to both technical and non-technical audiences.

Required Qualifications

• Currently pursuing aBachelors or Masters degreein Computer Science Software Engineering Mathematics Statistics Operations Research or a related technical discipline.

• Strong problem-solving and analytical skills.

• Comfortable with fundamental concepts inmathematics statistics or data analysis.

• Experience programming in at least one language such asPython Java C C# or a similar language.

• Curiosity about how things work and an ability to learn new technologies and concepts quickly.

• Ability to work collaboratively and communicate effectively with others.

Preferred Qualifications

• Experience with algorithms data structures mathematical modeling optimization statistics or machine learning.

• Experience working withAI/ML technologies or large language models.

• Experience conducting experiments analyzing data or comparing different approaches to a problem.

• Familiarity with cloud technologies such asAWSor similar platforms.

• Experience with software development practices such asGit CI/CD automated testing or Agile development.

• Exposure to building scalable or distributed software systems.

• Experience with optimization libraries numerical computing or scientific programming is a plus.

Why Join Us

As an intern on the team youll get the opportunity to:

• Work onreal problems that impact how businesses manage their workforce.

• Learn from experienced software engineers data engineers and operations researchers.

• Gain hands-on experience taking ideas fromresearch and experimentation into production software.

• Explore the intersection ofsoftware engineering optimization data and AI.

• Develop both your technical and problem-solving skills in a collaborative engineering environment.

• Work on systems that operate at significant scale and serve customers around the world.

And of coursehave fun building great software with us.

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Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidates experience qualifications skills and location. This role might also be eligible for a commission or performance-based bonus opportunities.

Working at Genesys

• AI at enterprise scale Build support and operate AI-powered technology used by more than 8000 organizations worldwide. 150new AI features were released in the last fiscal year.
• A flexible-first culture Join a global team of nearly 7000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era Build future-ready skills through mentorship learning programs leadership development and education support.
• Time to recharge and give back Benefits include paid volunteer time August Free Fridays well-being resources and regionally tailored programs for employees and their families.
• Recognized globally Genesys is Great Place to Work certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

After you apply heres what you can typically expect:

• Our Talent Acquisition team reviews your application with the hiring team.

• A Talent Acquisition Partner will review your application and if your background is aligned schedule a Zoom interview.

• Next youll meet the hiring manager and other members of the interview team.

• We aim to keep the process focused and respectful of your time with no more than five interviews in most cases.

• After interviews are complete our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location but our team will keep you informed throughout the process.

Stay Connected

Stay connected to learn more about how were applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.

Get notified about relevant opportunities.

Employee Referral

If a Genesys employee referred you please apply using the link they shared so we can connect your application to their referral.

This is an active opening at Genesys. We use Artificial Intelligence to support the hiring process but every application is reviewed by our Talent Acquisition team looking beyond keywords to focus on your experience and potential.

About Genesys:

Genesys empowers more than 8000 organizations worldwide to create the best customer and employee Cloud is the Agentic Orchestration Platform that securely connects people systems data and AI across the enterprise with built-in governance and control. As a result organizations can drive customer loyalty growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more visit.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process or are limited in your ability to access or use this online application and need an alternative method for applying you or someone you know may contact us at .

You can expect a response within 2448 hours. To help us provide the best support click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodationsuch as application follow-ups or resume submissionsmay not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race color age religion sex sexual orientation gender identity or expressionmarital status domestic partner statusnational origin genetics disabilitymilitary andveteran status and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.