Shopper Insights Client Manager

dunnhumby is the global leader in Customer Data Science helping the worlds most ambitious retailers and brands put the customer at the heart of every decision. With nearly 3000 experts across Europe Asia Africa and the Americas we partner with iconic businesses like Tesco Coca-Cola Meijer Procter & Gamble and Metro to turn data into growth innovation and measurable value for their customers.

Our Client Leadership teams are dunnhumbys commercial engine - building the long-term trusted partnerships that turn customer data into measurable growth for the worlds biggest retailers and brands. We work across grocery mass and specialty retail translating insight into action on everything from ranges and pricing to media and promotions.

We are preparing for a potential new partnership with a Canadian grocery retailer. The Insights Manager will shape shopper-insight delivery across an assigned portfolio translating retailer and supplier priorities into a focused workplan and measurable client value. Add: portfolio category or supplier scope.

You will lead client relationships and insight delivery while creating strong foundations for commercial growth and team performance.

• Build trusted relationships with CPG clients and relevant retailer stakeholders.
• Shape account plans stakeholder maps and agreed value measures.
• Translate supplier retailer and category priorities into the right insight workplan.
• Lead upsell and cross-sell activity across assigned clients and prospects.
• Manage and coach Shopper Insights Client Leads supporting delivery renewals and revenue performance.

Youll bring a balanced mix of supplier-side client leadership insight expertise and commercial thinking.

• Understanding of the CPG industry and experience in an insight or CPG business.
• Leadership experience in a client-facing team environment.
• Commercial judgement supported by experience selling products or services.
• Confident stakeholder management across supplier and retailer organisations.
• Ability to balance pipeline client delivery team leadership and financial priorities.

We wont just meet your expectations. Well defy them. So youll enjoy the comprehensive rewards package youd expect from a leading technology company. But also a degree of personal flexibility you might not expect. Plus thoughtful perks like flexible working hours and your birthday off.

And we dont just talk about diversity and inclusion. We live it every day - with thriving networks including dh Gender Equality Network dh Proud dh Family dh One dh Enabled and dh Thrive as the living proof. We want everyone to have the opportunity to shine and perform at your best throughout our recruitment process - please let your recruiter know what adjustments would help.

• Healthcare: Private medical and dental coverage through Desjardins. dunnhumby funds 90% of the full premium cost and the employee funds 10%.
• Protection and retirement: Life insurance Accidental Death & Dismemberment Short Term Disability and Long Term Disability through Desjardins plus a 5% cash allowance of base salary for personal pension or retirement provision.
• Time off: 25 days holiday per holiday year in addition to public holidays that fall during the working week Early Friday finishes loyalty days and a birthday day off.
• Wellbeing: A $500 annual Health & Wellness allowance the dh Wellness Hub and an Employee Assistance Program with support resources and up to six free professional counselling sessions for employees and their families.
• Lifestyle and extras: Long Service Awards and the Talent Scout referral programme. A car allowance is provided to G4 roles.

At dunnhumby we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work.

We believe that you will do your best at work if you have a work / life balance. Some roles lend themselves to flexible options more than others so if this is important to you please raise this with your recruiter as we are open to discussing agile working opportunities during the hiring process.

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Manager