Service Technician

The What

As a DEWALT Tool Repair Technician you will be part of a dedicated team based in Ottawa Ontario and reporting to the Branch Manager.

The Why
It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better For Those Who Make The World. Sound like you Join our top-notch team of nearly 60000 professionals globally who are making their mark on some of the worlds most beloved brands including DEWALT CRAFTSMAN CUB CADET STANLEY and BLACKDECKER.

At Stanley Black & Decker Canada we are proud to be awarded the following honours; Canadas Top Employers For Young People (& 2022) Greater Torontos Top Employers (& 2022) and Canadas Best Diverse Employers (& 2022).

What you will get to do

As part of the DEWALT Factory Service Store you will be apart of a very important team as a DEWALT Factory Service Repair Technician. You will get to:

• Estimation and completion of repairs including proper identification of SKUs and parts needed

• Processing of service work orders logging tracking follow-up.

• Provide over the counter repairs for Black & Decker DEWALT Stanley and Bostitch tools.

• Provide technical assistance to distributors/end users/staff

• Process customer requirements parts accessories product through POS terminal and internal computer network (SAP/MGV)

• Provide parts identification product application product information to customers by phone counter mail and fax

• Verify and administer warranty on products through date codes parts condition identification

• Inventory control - ordering of parts and product SKUs to maintain service levels at established inventory turns

• Ensure courteous knowledgeable and efficient service to all customers to maximize 100% customer satisfaction.

• Coordinate and follow up with customer parts and tool orders

• Make day-by-day operational decisions and co-ordinate all processes such as cash controls; returns; warranty; paper routines to comply with internal audit standards.

• General service branch opening and closing responsibilities including cash registers and computers

• Assist with shipping and receiving within the Branch and other duties

Who You are

• Graduate of a community college or trade school preferred

• Compressor repair experience on equipment an asset

• Experience in a service environment a must preferably with power tool repair experience

• Effective communication and sales skills and experience in working directly with the public

• Strong organizational skills and ability to complete tasks in tight time frames

• Knowledge of cash registers and computers especially Microsoft Office an asset

What you get

• Anticipated compensation for this role is $23.00-$26.00/hour. Pay is based on market location and may vary depending on job-related knowledge skills and experience. A utility role with independence

• Opportunity for career advancement with a fortune 200 company

• Company Perks including: Goodlife Fitness discounts Employee product purchase and many more!

Stanley Black & Decker believes in giving each and every applicant an equal opportunity to succeed on their own merit. We strive to hire employees that reflect and support the diverse perspectives experiences and needs of employees and our communities. We remain committed to upholding the values of equity diversity and inclusion in our work environments. We know that diversity underpins excellence and that we all share responsibility for creating an equitable diverse and inclusive organization. Therefore in pursuit of our values we seek employees who will work respectfully and constructively with differences across the organizational hierarchy in actualizing SBDs priorities goals and principles of equity and inclusivity. If accommodation is required at any point in the recruitment process please contact a member of our Recruitment Team. Please note that as part of our recruitment process candidates in the final stages will be required to complete a background check which may include a criminal background credit and drivers abstract check.

We Dont Just Build The World We Build Innovative Technology Too.

Joining the Stanley Black & Decker team means working in an innovative tech-driven and highly collaborative team environment supported by over 43500 professionals in 60 countries across the globe. Here youll get the unique chance to impact some of the worlds most iconic brands including STANLEY TOOLS DEWALT CRAFTSMAN MAC TOOLS and Black Decker. Your ideas and solutions have the potential to reach millions of customers as we work together to write the next chapter in our history. Come build with us and take your career to new heights.

Who We Are

Were the Worlds largest tool company. Were industry visionaries. Were solving problems and advancing the manufacturing trade through innovative technology and our Industry 4.0 Initiative. We are committed to ensuring our state-of-the-art smart factory products and services provide greater quality to our customers & greater environmental and social value to our planet. We are unique in that we have a rich and storied history dating back to 1843 but that hasnt stopped us from evolving into a vibrant diverse global growth company.

Global Benefits & Perks
Youll be rewarded with a competitive salary plus receive entitlements and benefits unique to your country of hire.

What Youll Also Get

Career Opportunity: Career paths arent linear here. Being part of our global company with 60 brands gives you the chance to grow and develop your skills along multiple career paths.

Learning & Development:
Our lifelong learning philosophy means youll have access to a wealth of state-of-the-art learning resources including our Lean Academy and online university (where you can get certificates and specializations from renowned colleges and universities).

Diverse & Inclusive Culture:
We pride ourselves on being an awesome place to work. We respect and embrace differences because thats how the best work gets done. Youll find we like to have fun here too.

Purpose-Driven Company:
Youll help us continue to make positive changes in the local communities where we work and live as well as in the broader world through volunteerism giving back and sustainable business practices.