Service Technician

About the Voith Group

The Voith Group is a global technology company. With its broad portfolio of systems products services and digital applications Voith sets standards in the markets of energy paper raw materials and transport & automotive. Founded in 1867 the company today has around 20700 employees sales of 48 billion and locations in over 60 countries worldwide and is thus one of the larger family-owned companies in Europe.

Join our Voith Turbo team! We are currently searching for a

Service Technician
Mississauga ON

Location: Missisauga ON

ROLE

At Voith we are committed to delivering innovative industrial solutions and exceptional customer service. We are seeking an experienced Field Service Representative to join our this role you will build trusted relationships with customers while providing expert technical support maintenance and commissioning services for our industrial products.

If you thrive in a hands-on environment enjoy solving complex technical challenges and are passionate about safety and customer satisfaction we would love to hear from you.

As a Service technician you will manage all phases of the field service cycle including:

• Performing inspections repairs overhauls alignments and commissioning activities at customer sites and Voith facilities
• Troubleshooting disassembling reassembling and maintaining Voith Hydrodynamic and Geared Industrial products
• Providing preventative maintenance emergency repairs and technical support services
• Preparing detailed service reports maintenance analyses and failure investigations
• Delivering exceptional customer support in person by phone and via email
• Determining scope of work parts requirements and tooling needs
• Assisting the quotation process by providing estimates for labor duration and expenses
• Coordinating service schedules and arranging support from additional field service representatives as required
• Supporting the inside and outside sales teams with technical expertise
• Completing expense reports timesheets and documentation to facilitate timely customer invoicing
• Ensuring strict compliance with all Voith safety standards procedures and operational directives
• Participating in special projects and assignments as required

• Post-secondary education in a mechanical field is considered an asset
• Red Seal certification or equivalent trade qualification is required

• Minimum of 5 years of field service experience in a similar industry involving mechanical rotating equipment
• Experience with PLC controls is considered an asset
• Vibration analysis experience is considered an asset

• Excellent written and verbal communication skills
• Ability to communicate technical information clearly through service reports and customer interactions
• Strong customer service orientation and relationship-building skills
• Confident and effective decision-making abilities
• Ability to read and interpret technical manuals drawings and schematics
• Fully fluent in English; French language skills are considered an asset
• Proficiency with Microsoft Office applications
• Ability to lift and carry up to 50 lbs (23 kg)

• Availability to work overtime when required
• Travel throughout Canada and occasional international travel
• Ability to complete customer-specific safety training and site access requirements
• Company-provided in-house technical training and development

At Voith youll become part of a global organization known for its technical expertise innovation and commitment to safety. We offer a collaborative work environment opportunities for professional development and the chance to work on challenging projects while supporting customers across diverse industries.

Ready to take your career to the next level Apply today and become part of the Voith team.