Service & Operations Manager
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Job Summary
Service Operations Manager
About Bothwell-Accurate
Bothwell-Accurate Co. Ltd. has been a leader in roofing waterproofing cladding and glazing services across British Columbia and Ontario for over 90 years.
As we continue to grow we are seeking a Service Manager to lead our Service this role you will oversee a team of passionate Office and Field Technicians in delivering routine service work emergency response services and installation projects related to roofing and glazing.
This is an excellent opportunity for someone who thrives in a fast-paced environment enjoys building strong client relationships and is passionate about leading a high-performing team.
What Youll Do
- Oversee the Service Department team including Supervisors Estimators Administrators and Field Staff fostering collaboration and ensuring all disciplines work cohesively.
- Monitor project progress documentation workforce allocation and overall operational efficiency.
- Support estimating by reviewing scopes labour/ material requirements margins and qualifications.
- Supporting operations during project pre-starts scheduling and site conditions.
- Review invoices to ensure accuracy workmanship and completeness.
- Build and maintain strong relationships with property managers building owners consultants subcontractors vendors and internal teams.
- Support department growth through strong service delivery sales confidence and operational leadership.
- Assist with process improvements workflow management and overall team performance.
- Assist in hiring Office and Field Technicians.
- Conduct team meetings as required.
- Assist in operational costs and budget forecast.
What You Bring to the Team
- 5 years of experience in service management construction operations or field service leadership.
- Proven experience managing customer relationships and delivering exceptional service in a construction facilities management property maintenance or related environment.
- Previous experience managing technicians field staff or service crews.
- Strong knowledge of construction operations scheduling dispatching and project coordination.
- Experience working with property managers consultants and building owners is considered a strong asset.
- Experience in project close-out including costing and invoicing
- Roofing or building envelope experience considered an asset.
- Strong leadership organizational communication and problem-solving abilities
- Sales confidence and the ability to help develop new service opportunities and customer relationships.
- Proficiency with Microsoft Office.
- Valid drivers license and ability to travel to sites as required
Role Snapshot
- Location: Surrey OfficeSt Surrey BC V3Z 1A5
- Job Type: Permanent Full-Time Onsite
- Hours of Work: Monday to Friday 8:00 a.m. 5:00 p.m.
- Salary: $95000 - $120000
- Pay Schedule: Paid bi-weekly every second Friday
- Reports To: Senior Vice President - Western Region
Why Join Bothwell-Accurate
- Competitive industry salary
- Health benefits
- The work is dynamic engaging and constantly evolving.
- A fulfilling career in a collaborative team-oriented environment
Be part of a company where youre not just taking a job youre building a career.
Bothwell-Accurate Co. Ltd. is committed to equity diversity and inclusion. Accommodations are available upon request during the hiring process. Please contact us at or if you require support.
Interested in joining our team Apply today!
Required Experience:
Manager
About Company
At Bothwell-Accurate, we're building envelope specialists of industrial, commercial and institutional clients providing installations across BC and Ontario.
