Service Associate Houseperson

Find Your Shangri-La in Shangri-La.

Shangri-La has been creating joyful moments through heartfelt hospitality since 1971 and that spirit continues to guide us today.

As we look ahead to new horizons we invite you to be part of our growing Shangri-La family and make a meaningful impact in the world through joy shared purpose and our Asian art of hosting.

Located in the heart of the city Shangri-La Toronto is an elegant sanctuary nestled between the bustling business and entertainment districts. With the citys best shopping sports live theatre and cultural venues in proximity guests enjoy unparalleled access to Torontos vibrant offerings.

Shangri-La Toronto

As a Service Associate Houseperson with personal commitment and an emotional sense of gracious hospitality make the most positive impact on guest experiences throughout all aspects of their stay by assisting Room Attendants and engineers and ensuring overall cleanliness detail and care of hotel maximizing the balance between Colleague Guest and Owner satisfaction.

Key Responsibilities:

• Demonstrate a high level of integrity provide a 5-Star experience to Guests and Colleagues in providing true Shangri-La hospitality from a caring family.
• Maintain positive internal and external relationships and communicate with internal colleagues to advise of guest service needs items which require maintenance issues or concerns in a prompt proactive manner as appropriate.
• Ensure compliance to all hotel policies standards procedures and practices.
• Maintain clean and restore public heart of house and other assigned work areas within hotel and its surroundings to impeccable standards. With genuine care attention and detail using approved hotel products and equipment.
• Provide waste removal storeroom maintenance and janitorial duties specific to special cleaning projects.
• Prioritize and respond to all guests and internal requests in timely and efficient manner.
• Assist in laundry area of hotel and assist other colleagues in Housekeeping and other departments as requested and undertake other ad hoc related responsibilities as required.
• Respect environmental guidelines.
• Actively demonstrate teamwork safe work practices open communication accuracy in transactions respect sincerity helpfulness courtesy and humility.

About you:

• Service Excellence Delight our guests at every interaction with a genuinely warm presence friendly sincere nature drive for service excellence internally proud outwardly gracious and humble.

• Detail oriented Great care and attention to detail in a fast paced environment.
• Cleanliness Orientation Demonstrated need for order and cleanliness well-groomed with good personal hygiene.
• Functional Competence Safely work with cleaning chemicals lift up to 50 lbs stand reach grip and exert steady-paced mobility able to push and pull carts or equipment weighing up to 250 lbs regularly throughout 8 hour shift.
• Operational Knowledge Learn and follow Shangri-La deliverables Shangri-La Toronto and Housekeeping service standards programs policies and procedures.
• Self motivation Able to follow through on direction with minimal supervision.
• Communication Able to comprehend read write and speak English including workplace policies job instruction departmental and safety information.
• Problem solving Able to prioritize multi-task help others; calmly respectfully creatively and successfully resolve problems as required.
• Emotional maturity Interacts with others in a respectful manner with demonstrated qualities of sincerity helpfulness courtesy and humility.
• Ethical and professional conduct Fulfills responsibilities with highest integrity.

• Technology proficiency Fully competent in all systems used within department.
• Minimum 2 years previous work experience in a similar capacity within a world-class luxury hotel brand or service organizations.
• Flexibility in schedule with availability to work both morning and evening shifts on weekdays weekends and/or holidays is required.
• Must be eligible to work in Canada.

Shangri-La Toronto is compliant with its obligations under the Accessibility for Ontarians with Disabilities Act 2005 and will provide reasonable accommodation in the application and interview process for this position upon request.