Server, In-Room Dining

Server In-Room Dining
At Fairmont Hotels & Resorts our guests feel at home wherever they are in the world. Their In-Room Dining experience is no exception. As an In-Room Dining Server you will deliver warm personalized service with efficiency and attention to detail. With a strong knowledge of our food and beverage offerings you will ensure each order is prepared presented and delivered seamlessly creating memorable dining experiences within the comfort of our guests rooms.

Every interaction should reflect the sophistication warmth and exceptional service standards of Fairmont Hotel Vancouver.

Whats In It for You

• An inclusive empowering and positive culture where people are at the heart of everything we do
• The opportunity to work alongside passionate hospitality professionals committed to excellence and genuine guest care
• Competitive pay starting at $19.54 per hour with the potential to increase to $24.42 per hour following successful completion of the probationary period in accordance with the Collective Bargaining Agreement
• One duty meal during your scheduled meal break processed as an applicable taxable benefit
• A comprehensive benefits package including health paramedical dental vision life and disability insurance subject to eligibility
• A company-matched pension plan and optional Group RRSP enrolment subject to eligibility
• Exclusive access to the Pacific Northwest Food & Beverage Discount Program offering 50% off at participating venues
• Reimbursement toward a TransLink monthly pass
• A complimentary hotel stay with breakfast for two through our BE OUR GUEST program
• Discounted room and dining rates at participating Accor properties worldwide for you and your family
• The opportunity to work in a luxury hotel environment within a historic Vancouver landmark dating back to 1939
• Learning and development opportunities through our Academies to support your career growth
• Opportunities to participate in community and sustainability initiatives

What You Will Be Doing

• Provide consistently professional friendly engaging and personalized service to guests throughout the In-Room Dining experience
• Review and confirm guest orders ensuring accuracy of items preferences dietary requirements allergies special requests and delivery timing
• Maintain thorough knowledge of In-Room Dining food and beverage offerings including ingredients preparation methods accompaniments and presentation standards
• Assist guests with menu-related inquiries and provide informed recommendations in a thoughtful and professional manner
• Coordinate effectively with Culinary Royal Service and other relevant colleagues to support timely order preparation and delivery
• Communicate delays special requests order changes or service concerns promptly to support a seamless guest experience
• Verify outgoing orders for completeness accuracy quality presentation and appropriate setup before delivery
• Prepare trays tables and carts with the appropriate china glassware flatware linen condiments and other required service items
• Deliver food and beverage orders to guest rooms safely efficiently and professionally while maintaining appropriate food quality and temperature
• Present and serve orders in accordance with established In-Room Dining and hotel service standards
• Ensure charges are accurately applied and process guest payments when required
• Retrieve used trays tables carts dishes and service items from guest rooms and designated hotel areas and return them to the appropriate location
• Maintain clean organized safe and properly stocked work and service areas
• Follow applicable food safety sanitation responsible liquor service workplace health and safety privacy security and hotel procedures
• Maintain professional appearance grooming hygiene and uniform standards
• Participate in departmental briefings meetings orientation mandatory training coaching and ongoing development
• Understand and consistently demonstrate applicable Fairmont and Accor service standards including relevant LQA and Forbes Travel Guide standards
• Report hazards incidents injuries damaged equipment maintenance concerns and security issues through the appropriate channels
• Support sustainability and waste-reduction practices within the department
• Perform other duties reasonably assigned that are consistent with the nature classification and scope of the position and operational requirements

Qualifications :

What We Are Looking For

• Minimum one year of Food & Beverage service experience
• Previous luxury hotel restaurant In-Room Dining or similar service experience is an asset
• Valid Serving It Right certification
• Valid FoodSafe Level 1 certification or ability to obtain within the timeframe required by the hotel
• Previous Point of Sale (POS) system experience is an asset
• Strong knowledge of food and beverage service and a willingness to maintain current knowledge of menu offerings
• Excellent communication interpersonal and organizational skills
• Strong attention to detail and the ability to accurately follow guest requests and service requirements
• Highly responsible reliable and guest-focused
• Strong problem-solving skills with the ability to remain calm and professional in a fast-paced environment
• Ability to work independently as well as collaboratively as part of a team
• Commitment to Fairmont service standards food safety workplace safety and operational requirements
• Professional appearance and grooming in accordance with hotel standards
• Full availability to work a variety of shifts including mornings afternoons evenings overnight shifts weekends and statutory holidays based on operational requirements

Physical Requirements

• Ability to stand and walk for extended periods throughout the shift
• Frequent bending reaching carrying pushing pulling and repetitive movement
• Ability to safely lift and carry service items and equipment up to 23 kg (50 lb) using appropriate equipment or assistance where required and following safe handling procedures
• Ability to safely maneuver loaded In-Room Dining trays tables and carts
• Ability to work in a busy fast-paced food and beverage environment

Additional Information :

Visa Requirements:
Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.

Why work for Accor
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day making sure that work brings purpose to your life so that during your journey with us you can continue to explore Accors limitless possibilities.
By joining Accor every chapter of your story is yours to write and together we can imagine tomorrows hospitality. Discover the life that awaits you at Accor visit  

Do what you love care for the world dare to challenge the status quo! #BELIMITLESS

Remote Work :

No

Employment Type :

Full-time