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Senior Solutions Designer – CRM
Job Location:
Monthly Salary:
Experience Required:
Posted:
9 October 2026 (4 hours ago)
Posted:
Application Deadline:
6 January 2027
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Position: Senior Solutions Designer CRM
Client: Ontario Public Service Health Services Cluster
Location: 5700 Yonge Street Toronto ON
Work Arrangement: 100% Onsite 5 days per week
Contract: November 2 2026 October 5 2027
Extension: 1 possible extension subject to contract terms
Hours: 7.25 hours/day MondayFriday within 8:00 AM5:00 PM
Security Requirement: CRJMC
Openings: 1
Position Overview
Our client the Ontario Public Service Health Services Cluster is seeking a Senior Solutions Designer CRM with strong hands-on Salesforce solution design configuration development integration and production support experience.
The successful candidate will work on complex CRM solutions within a healthcare environment with a strong focus on Salesforce Vlocity/OmniStudio Lightning Web Components (LWC) Experience Cloud Dynamic Forms integrations accessibility security and Agile delivery.
This role requires a highly hands-on technical professional who can design configure troubleshoot document test and support enterprise Salesforce solutions across Development and Production environments.
Key Responsibilities
The Senior Solutions Designer will be responsible for:
- Designing hosting technology and application solutions based on client service specifications standards policies and best practices.
- Planning implementing configuring and supporting complex Salesforce CRM systems.
- Designing developing configuring maintaining and troubleshooting Salesforce solutions.
- Ensuring application solutions are implemented in accordance with approved business requirements.
- Configuring and integrating Salesforce with other applications using web services and other integration mechanisms.
- Conducting fit/gap analysis between high-level requirements and Salesforce Public Sector capabilities.
- Designing and supporting prototypes and proof-of-concepts.
- Conducting technical research and assessing options for complex design issues.
- Performing root-cause analysis to troubleshoot and resolve defects incidents and production issues.
- Diagnosing application issues and determining appropriate methods for incident management.
- Developing and maintaining system design models technical specifications program code and technical documentation.
- Creating and maintaining build books and implementation documentation.
- Supporting performance measurement and documenting new environments.
- Designing and developing web applications that function across modern browsers platforms and mobile devices.
- Ensuring solutions meet AODA/accessibility requirements.
- Applying appropriate usability security privacy and technical design principles to web and mobile applications.
- Ensuring Salesforce security configurations comply with organizational requirements.
- Participating in Agile delivery using epics features user stories story points and related Agile practices.
- Contributing to project planning work breakdown structures resource estimates and technical delivery plans.
- Implementing and supporting CI/CD practices.
- Ensuring unit testing meets expected functionality requirements.
- Providing application fixes and technical support during User Acceptance Testing (UAT) and deployment activities.
- Supporting defect management and resolution throughout the testing lifecycle.
- Supporting production deployment and post-implementation activities.
- Ensuring compliance with applicable architecture frameworks enterprise standards security requirements and development methodologies.
- Preparing knowledge-transfer materials and providing knowledge transfer to project and support teams.
- Developing and/or supporting training and communication materials for large-scale system implementations.
Communication & Stakeholder Management
The successful candidate must have:
- Strong verbal and written communication skills.
- Strong interpersonal consulting and negotiation skills.
- Ability to engage effectively with business technical and project stakeholders.
- Experience monitoring project progress identifying and resolving issues and reporting status to business and I&IT management.
- Experience developing or supporting training and communication materials for large-scale system implementations.
- Strong collaboration and team-player skills.
- Demonstrated ability to meet strict deadlines and manage competing priorities.
Analytical & Problem-Solving Skills
- Excellent analytical problem-solving and decision-making abilities.
- Proven troubleshooting and diagnostic experience.
- Experience analyzing and resolving issues involving applications systems software hardware or telecommunications.
- Strong root-cause analysis and incident-resolution capabilities.
- Experience providing fixes to support UAT deployment and production activities.
- Highly organized detail-oriented flexible motivated and creative approach to complex technical problems.
- Demonstrated ability to manage multiple priorities while maintaining quality and delivery timelines.
Ideal Candidate Profile
The ideal candidate is a senior hands-on Salesforce Solutions Designer who combines enterprise CRM architecture/design skills with strong practical configuration and development experience.
Requirements
Mandatory Qualifications / Must-Haves
Candidates must demonstrate the following:
Salesforce Hands-On Experience
- 5 years of recent hands-on experience designing configuring developing maintaining and supporting Salesforce solutions.
- Strong hands-on experience configuring and troubleshooting Salesforce implementations in both Development and Production environments.
- Salesforce Certified Experience Cloud Consultant Mandatory
- Salesforce Certified Platform Developer I
- Salesforce Certified OmniStudio Developer
- Salesforce Certified Administrator
- 3 years of experience with Lightning Web Components (LWC)
- Hands-on experience with Salesforce Dynamic Forms.
Vlocity / Salesforce OmniStudio Mandatory
Demonstrated hands-on experience with Vlocity platform capabilities including:
- FlexCards
- DataRaptors
- Integration Procedures
- Calculation Matrices
- Calculation Procedures
- OmniScripts
- Vlocity Data Model
- Salesforce Lightning Web Components (LWC)
Salesforce Integration Mandatory
- Demonstrated experience integrating Salesforce with internal/subsidiary applications using web services or other integration mechanisms.
- Experience troubleshooting Salesforce integrations across Development and Production.
- Strong understanding of Salesforce security settings governor limits and platform limitations.
- Experience with CI/CD preferably within Salesforce implementation projects.
- MuleSoft knowledge is considered an asset.
AODA / Accessibility Mandatory
- Demonstrated experience implementing AODA-compliant solutions.
- Understanding of accessibility requirements when designing and developing web and mobile applications.
Healthcare / Public Sector Experience
- 5 years of experience working in the healthcare industry specifically supporting and maintaining systems such as:
- Long-Term Care systems
- Electronic Medical Records (EMRs)
- Hospital Information Systems (HISs)
- Clinical Assessment tools
- Ontario Healthcare Reporting Standards (OHRS) compliant systems
- Knowledge of personal health information protection legislation and its application to the development and maintenance of healthcare systems containing personal health information is preferred.
Required Skills:
Salesforce Salesforce CRM Salesforce Solution Design Salesforce Configuration Salesforce Development Salesforce Production Support Salesforce Experience Cloud Platform Developer I Salesforce Administrator OmniStudio Vlocity FlexCards DataRaptors Integration Procedures Calculation Matrices Calculation Procedures OmniScripts Vlocity Data Model Lightning Web Components (LWC) Dynamic Forms Salesforce Integration Web Services Salesforce Security Governor Limits CI/CD AODA Accessibility Healthcare CRM EMR HIS Long-Term Care Systems OHRS Personal Health Information Fit/Gap Analysis Prototyping Proof of Concept Root Cause Analysis UAT Agile Epics Features User Stories Story Points Technical Documentation Build Books MuleSoft
Required Education:
Bachelors degree in Computer Science Information Technology Software Engineering Computer Engineering or a related discipline.
