Senior Program Manager, AI Strategy & Platform Development
Job Location:
Mississauga - Canada
Monthly Salary:
Posted on:
Vacancies:
Job Summary
Req Id:431038
Connection is everything. It drives us to innovate explore and stay close to what matters to us most. At Bell were building a more connected future through world-class networks AI-powered solutions and digital experiences that elevate how people live work and play every day.
We believe in empowering people. Thats why we equip our teams with cutting-edge technology AI tools and a collaborative environment that supports creativity and growth. Want to be part of a diverse team where your work makes a real impact If youre inspired by innovation that advances how people connect and transforms whats possible you belong on #TeamBell.
Summary
We are seeking a visionary Senior Program Manager to lead the development and execution of a transformative AI-enabled strategic roadmap for our national ordering and billing platform. This high-impact role will be at the forefront of our digital evolution shaping the future of our services for Residential and Small Business wireline and wireless customers. The ideal candidate will be a strategic thinker with a strong background in program management a passion for artificial intelligence and experience with enterprise-level platforms like Salesforce ServiceNow and Google Cloud.
Key Responsibilities
- Develop and own the cohesive multi-year strategic AI roadmap for our national ordering and billing platform aligning business goals and customer needs.
- Lead the alignment of various AI roadmaps across different platforms (including Salesforce ServiceNow and Google) to create a unified and synergistic strategy.
- Drive the delivery of next-generation AI-enabled capabilities and features from conception to launch.
- Manage highly complex strategic initiatives with large cross-functional teams ensuring collaboration and alignment across the organization.
- Interact and communicate directly with client teams executives and other stakeholders to provide status updates reports and presentations.
- Prepare and contribute to internal presentations concerning project scope timeline activities issues budget and progress.
- Prepare project timelines and assist with the determination of a project scope that is scheduled in manageable components.
- Monitor timelines and project cost to ensure adherence with approved project plans.
- Manage the work efforts and budgets provided for third-party providers and consultants.
- Protect project scope using change management procedures to protect against scope creep.
- Proactively track and manage issues risks and project budgets escalating to senior management as needed to ensure mitigation.
- Ensure that quality management standards are adhered to and that projects are completed on time on specification and on budget.
Critical Qualifications
- 5 years of Project or Program Management experience with demonstrated results preferably in a technology or telecommunications environment.
- Proven experience in developing and executing strategic roadmaps particularly with a focus on AI machine learning or data-driven products.
- Highly developed organizational leadership and interpersonal skills with the ability to solicit cooperation and resolve conflict.
- Excellent communication skills both verbal and written with the ability to articulate complex technical concepts to a non-technical audience.
- Strong understanding of enterprise platforms and ecosystems; direct experience with Salesforce ServiceNow and/or Google Cloud platforms is highly desirable.
- Expert knowledge of Project Management Institutes (PMI) approach to Project Management.
- PMP designation or equivalent is required.
- University degree in a related field (e.g. Business Computer Science Engineering).
Preferred Qualifications
- Experience in the telecommunications industry with knowledge of ordering billing and customer management processes for both wireline and wireless services.
- Familiarity with Agile and other modern project management methodologies.
- Advanced degree (e.g. MBA) is a plus.
- Experience working with AI/ML development teams and data scientists.
Adequate knowledge of French is required for positions in Quebec.
Additional Information:
Position Type: Management
Job Status:Regular - Full Time
Job Location: Canada : Ontario : Mississauga
Canada : Ontario : Toronto
Canada : Quebec : Montreal
Work Arrangement: Hybrid
Application Deadline: 06/30/2026
For work arrangements that are Hybrid successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance Bell offers flexibility in work hours based on the business needs.
Please apply directly online to be considered for this role. Applications through email will not be accepted.
We know that caring for our team members is at the heart of a healthy positive and thriving workplace. As part of our team youll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us youll be eligible for medical dental vision and mental health benefits that you can tailor to your specific needs. Plus as a Bell team member youll enjoy a 35% discount on our services and access exclusive offers from our partners.
At Bell we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued respected supported and that they belong.
Bell is committed to clarity in our hiring process. All roles posted are opportunities were actively recruiting for unless stated otherwise. We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry email your recruiter or to make arrangements.If you have questions or feedback regarding accessibility at Bell we invite you to complete the Accessibility feedback formor visit our Accessibility page for other ways to contact us.
Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details) to learn more about how we collect use and disclose your personal information.
Created: CanadaON Mississauga
Bellone of Canadas Top 100 Employers.
Required Experience:
Manager
About Company
Canada’s largest communications company, BCE leads the industry in providing advanced broadband communications networks and services to consumers and business customers across the country.
