Senior Product Manager

About Kaseya

Kaseya is the leading provider of AI-powered IT management and cybersecurity software serving Managed Service Providers (MSPs) and internal IT organizations worldwide. Our comprehensive platform helps organizations efficiently manage secure and automate their IT environments driving operational efficiency and long-term business success.

Backed by Insight Partners a leading global software investor Kaseya has experienced sustained double-digit growth and continues to expand its global footprint. Today Kaseya supports customers in more than 20 countries and manages over 15 million endpoints worldwide.

Founded in 2000 Kaseya was built by builders - and were still building. We look for people who create rather than wait who see a hard problem and lean in and who treat challenges as raw material. At Kaseya everyone plays a role in shaping the future of IT: whether youre in engineering product sales marketing customer support or operations your work helps protect defend and optimize IT environments across the globe.

Were building teams that grow perform and make an impact. If youre driven by the itch to make things better - a product a process a career - youll fit right in.

At Kaseya we dont just raise the bar. We build it.

Position Summary

Kaseya is seeking an experienced strategic and highly customer-focused Senior Product Manager responsible for defining and supporting the building of desirable feasible viable and sustainable products that meet customer needs within our Professional Services Automation (PSA) module - the operational backbone for Managed Service Providers.

As a senior individual contributor the Senior Product Manager will partner closely with cross-functional teams executive leadership and fellow PSA Product Managers to execute on the Product Vision Roadmapand Features required to address the evolving needs of MSPs and IT professionals in our IT Service Delivery pillar. This role requires strong technical acumen exceptional business judgment and a proven track record of delivering successful SaaS products at scale.

Key Responsibilities

• Contribute to the strategic planning process and ensure continuing alignment of the product strategy with the overall company strategy.

• Define prioritize and execute on product roadmapsaligned with Kaseyas corporate objectives.

• Translate customer and business requirements into clear product specifications user stories and prioritization frameworks.

• Partner with Engineering and Architecture teams to deliver scalable secure and high-performing solutions.

• Collaborate with Sales Marketing and Customer Success teams to support go-to-market planning product positioning and customer adoption.

• Track and monitor metrics and KPIs to evaluate product success and drive continuous improvement.

• Identify market opportunities through customer engagement competitive analysis industry trends and data-driven insights.

• Serve as a product thought leader internally and externally through customer engagements conferences and strategic partner discussions.

Required Qualifications

• Bachelors degree in Business Computer Science Engineering Information Systems or a related field.

• 5 years of Product Management experience with at least 2 years in the MSP industry or in B2B SaaS tools used by MSPs.

• Strong understanding of Agile product development methodologies and software development lifecycles.

• Demonstrated success launching and scaling complex SaaS cloud enterprise software or technology products.

• Experience in IT management cybersecurity MSP automation or enterprise technology solutions.

• Exceptional analytical strategic thinking communication and stakeholder management skills.

• Experience using data and customer insights to drive product decisions and business outcomes.

• Product Management certifications (CSPO Pragmatic Institute Product School or equivalent) a bonus.

Additional information
Kaseya provides equal employment opportunity to all employees and applicants without regard to race religion age ancestry gender sex sexual orientation national origin citizenship status physical or mental disability veteran status marital status or any other characteristic protected by applicable law.