Senior Product Manager, Okta Customer Identity

Secure Every Identity from AI to Human

Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence.

This is an opportunity to do career-defining work. Were all in on this mission. If you are too lets talk.

Okta enables universal secure access to technology for every user and organization. Okta Customer Identity (OCI) is the identity platform behind that promise for the applications our customers build for their own customers: the login MFA and account management layer for millions of end users across B2B B2B2C and B2C products. OCI sits alongside Okta Workforce Identity (OWI) as one of the two halves of the Okta platform.

Were hiring a Senior Product Manager to grow OCIs footprint inside our existing enterprise base and to incubate the next generation of platform capabilities. This is a builders role. Youll spend a good chunk of your time in true zero-to-one territory: sizing a raw opportunity proving it out with a design partner or two and turning it into a capability that ships and gets adopted. Youll spend the rest of it as the connective tissue across engineering design research and go-to-market making sure those bets land in the field.

• New Capability Incubation: Own the pipeline of zero-to-one bets on the Oktas Okta Customer Identity platform from a rough problem statement through a validated design and a shipped v1. Youll decide whats worth building before anyone asks engineering to build it.
• Platform Growth: Drive the product side of Okta Customer Identity platform expansion into our existing enterprise base. Youll turn a hypothesis about why they havent adopted the Okta Customer Identity platform into product changes that remove the reason.
• Cross-functional Delivery: Be the person engineering design research and go-to-market call when a new Okta Customer Identity platform capability needs a decision. Youll write the specs run the reviews and keep a dozen loosely connected workstreams moving toward the same launch.

Your day splits between zero-to-one thinking and shipping discipline. You might start the morning studying churn or expansion data for a segment we dont serve well yet trying to figure out whether the gap is a feature gap or a positioning gap. An hour later youre on a call with a design partner customer walking through a rough prototype and taking notes on what confused them.

By midday youre in execution mode: reviewing a spec with your engineering lead debating whether a capability needs its own data model or can extend an existing one and pushing back on scope thats grown past what the opportunity actually justifies. You write plainly. Your specs read like an explanation to a smart colleague not a wish list.

In the afternoon you sync with go-to-market and your PMM partner on how a capability in progress should be positioned once it ships and you flag anything that changes the pitch. You close the day presenting to a customer or prospect walking them through whats shipped and whats coming on the roadmap.

• Identify size and validate new zero-to-one opportunities on the Okta Customer Identity platform using customer conversations usage data and market signals rather than internal opinion alone.
• Define and execute a roadmap that balances new capability bets against platform reliability security hardening and performance
• Write clear detailed specs and requirements that give engineering and design unambiguous direction especially in areas with no existing playbook.
• Partner with sales customer success and product marketing to turn a shipped capability into an adopted one including understanding why customers who should adopt havent.
• Track the CIAM market and competitive moves from Auth0 Microsoft and Ping and use that context to sharpen where the Okta Customer Identity platform should and shouldnt compete.
• Be the go-to expert for your area of the Okta Customer Identity platform roadmap in front of customers executives and cross-functional partners.

• 5 years of product management experience in enterprise SaaS platform products or identity and access management with at least one zero-to-one launch you can speak to end to end.
• A track record of building and executing a strategy that spans multiple teams and delivering on it not just presenting it.
• Strong written and verbal communication. You can write a spec an engineer can build from and a one-pager an executive can act on without changing the substance between the two.
• Strong analytical and decision-making skills. You can build a credible plan from incomplete or conflicting inputs and explain the assumptions behind it.
• BS in Computer Science Business or an equivalent background with the ability to hold your own in a design review with engineering and architecture.

• Experience with Customer Identity and Access Management
• Experience partnering with sales or customer success on an attach or expansion motion not just a net-new sales motion.
• Public speaking experience ideally in front of customers or at industry events.
• MBA or equivalent graduate business degree.

• Zero-to-one conviction: Youve taken a fuzzy opportunity from should we even do this to a shipped adopted capability without a playbook telling you how. You know the difference between not validated yet and not going to work and you dont confuse the two.
• Decisive action in the dark: You rarely have perfect data or complete requirements. You confidently make high-stakes calls using a mix of telemetry customer anecdotes and sharp product intuition. You explicitly name your assumptions move fast and revise them in public without ego when new information arrives.
• Unquestioned influence: You lead without relying on a reporting structure. You naturally align engineering design GTM and the field behind your understanding of the customer. You are the definitive credible voice of the product in CISO boardrooms and internal executive reviews.

**You must attend in person orientation physically in the Toronto office on the first Tuesday of employment.
**You must go physically into the Toronto office 2 days a week.

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Required Experience:

Senior IC