Senior Manager, Enterprise Data Quality Management

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TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidates skills and experience job-related knowledge geographic location and other specific business and organizational needs.

As a candidate you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

The Senior Manager Enterprise Data Quality Management owns and leads Data Content Manager as an enterprise capability across the ServiceNow modules that depend on trusted data. The role is accountable for establishing and operating the governance controls processes and team required to continuously measure and improve data quality completeness accuracy timeliness consistency and relationship integrity.

This leader owns the Data Content Manager blueprint framework deviation-management process certification cycles data quality reporting and control-testing program across the Configuration Management Database Technology Reference Model Application Portfolio Management Hardware Asset Management Software Asset Management and other ServiceNow modules brought into scope.

The role partners with ServiceNow platform teams data and asset owners technology leaders risk partners and control functions to translate business regulatory and operational requirements into automated data quality rules and sustainable remediation processes. The Senior Manager ensures that ServiceNow systems of record remain reliable decision-ready and audit-ready.

Enterprise Capability Ownership

• Own the enterprise strategy operating model roadmap and ongoing operation of Data Content Manager across all in-scope ServiceNow modules.
• Establish Data Content Manager as the enterprise capability for continuously monitoring identifying routing remediating and certifying data quality issues.
• Define the phased expansion of Data Content Manager across the Configuration Management Database Technology Reference Model Application Portfolio Management Hardware Asset Management Software Asset Management and other ServiceNow data domains.
• Serve as the senior business owner for the capability setting priorities and managing the product backlog in partnership with ServiceNow platform and engineering teams.
• Ensure the capability is scalable sustainable and aligned with Enterprise Technology Asset Management standards enterprise data governance requirements and ServiceNow platform strategy.

Data Quality Governance and Blueprint Management

• Own the enterprise data quality rulebook and the complete inventory of Data Content Manager blueprints.
• Define standards for blueprint design approval testing deployment monitoring amendment exception and retirement.
• Translate business rules control requirements data definitions and regulatory expectations into automated validations that test the correct records fields relationships and conditions.
• Establish measurable quality thresholds for completeness accuracy validity consistency timeliness uniqueness ownership lifecycle status and relationship integrity.
• Govern changes to blueprint conditions assignment logic remediation timelines and certification requirements through documented change control.
• Ensure each blueprint has a defined business purpose accountable owner authoritative source remediation path and evidence trail.
• Identify and address duplicate conflicting obsolete or ineffective rules across ServiceNow modules.

Continuous Monitoring Deviation Management and Certification

• Operate the end-to-end deviation-management lifecycle including scheduled scans task generation assignment notification validation closure escalation and reporting.
• Establish service levels and escalation paths for overdue recurring rejected or un-routable deviations.
• Lead periodic field-level certification campaigns across in-scope ServiceNow modules ensuring that certification responsibilities align with data ownership and segregation-of-duties requirements.
• Define and operate group certification processes for fields owned by specialist or centralized functions.
• Ensure proposed data corrections are appropriately validated and implemented through approved workflows.
• Monitor remediation volumes aging recurrence rejection rates routing failures and closure quality to identify systemic issues.
• Maintain an auditable record of blueprint execution deviations approvals certifications exceptions and remediation activity.

Data Quality Assurance and Control Testing

• Establish and execute a first-line data quality assurance and control-testing program across the Enterprise Technology Asset Management control environment.
• Design test procedures select appropriate populations or samples document results identify control deficiencies and report conclusions that can withstand independent challenge.
• Validate that Data Content Manager rules detect the intended data conditions and that remediation and certification processes operate as designed.
• Perform root-cause analysis of recurring or material data defects and determine whether corrective action is required in data process ownership integration discovery or platform configuration.
• Track control gaps management actions and remediation commitments through closure.
• Support regulatory examinations internal audit reviews risk assessments and issue-remediation programs with clear complete and traceable evidence.
• Partner with risk compliance audit and governance functions to demonstrate the effectiveness and sustainability of data quality controls.

Metrics Reporting and Executive Oversight

• Own the enterprise data quality measurement framework and reporting cadence across all modules in scope.
• Define and monitor key performance and risk indicators including compliance scores data completeness and accuracy on-time remediation aged deviations recurring defects unrouteable tasks certification completion and control-test results.
• Produce dashboards scorecards and executive reporting that translate technical data quality results into operational regulatory and business risk.
• Identify material trends concentrations and emerging risks and recommend prioritized corrective actions.
• Provide transparent reporting to senior leadership and governance forums including clear ownership target dates dependencies and escalation requirements.
• Measure the effectiveness of blueprints and remediation activity not only the volume of tasks created or closed.

Stakeholder Governance and Accountability

• Partner with ServiceNow platform teams module owners Asset Class and Sub-Class Owners data owners technology and business asset owners architecture infrastructure security risk and audit.
• Establish clear decision rights and accountability across data consumers data owners and data providers.
• Facilitate prioritization of cross-domain data quality issues and resolve conflicts involving rule ownership remediation responsibility and authoritative data sources.
• Influence senior stakeholders to address data quality issues where accountability is distributed and direct authority is limited.
• Promote data quality as a shared enterprise responsibility supported by clear governance practical workflows training and transparent reporting.
• Represent the Data Content Manager capability in governance forums platform planning control reviews and regulatory or audit discussions.

Team Leadership and Operational Management

• Build lead and develop a team responsible for blueprint engineering data quality operations certification reporting control testing and stakeholder support.
• Establish clear roles responsibilities performance objectives operating procedures and service expectations for the team.
• Plan team capacity and skills as additional ServiceNow modules and data domains are brought into scope.
• Foster a culture of disciplined execution evidence-based decision-making constructive challenge and continuous improvement.
• Ensure operational documentation runbooks training materials support processes and knowledge articles remain current.
• Manage vendor or consulting resources where specialized implementation or technical expertise is required.

Scope

ServiceNow Modules

• Configuration Management Database
• Technology Reference Model
• Application Portfolio Management
• Hardware Asset Management
• Software Asset Management
• Additional ServiceNow modules and data domains approved for inclusion

Key Artifacts Owned

• Data Content Manager operating model and roadmap
• Enterprise data quality rulebook
• Blueprint inventory design standards and change records
• Deviation-management and escalation procedures
• Certification plans task records and completion evidence
• Data quality key performance indicators scorecards and dashboards
• Control-testing plans evidence results and remediation tracking
• Data quality governance procedures runbooks and training materials

• Ten or more years of progressive experience in data quality management data governance technology asset management configuration management technology risk or a related discipline.
• Five or more years of experience leading teams or enterprise-scale programs in a large complex organization.
• Demonstrated ownership of a data quality governance configuration management or ServiceNow platform capability.
• Strong working knowledge of ServiceNow including the Configuration Management Database Application Portfolio Management Hardware Asset Management Software Asset Management Technology Reference Model or related modules.
• Experience designing automated data quality rules validation controls remediation workflows certification processes and executive reporting.
• Strong understanding of data quality dimensions including completeness accuracy validity consistency timeliness uniqueness ownership and relationship integrity.
• Experience establishing data ownership stewardship accountability service levels and escalation mechanisms across federated organizations.
• Demonstrated control-testing capability including test design population or sample selection evidence collection issue identification and defensible reporting.
• Experience supporting internal audit regulatory compliance or risk-management requirements in a regulated environment.
• Strong analytical and problem-solving skills with the ability to identify root causes and distinguish data defects from process integration discovery ownership or platform issues.
• Strong executive communication skills and the ability to translate technical data quality results into business and operational risk.
• Proven ability to influence senior stakeholders and drive remediation where responsibility is distributed across multiple teams.
• Experience leading change developing teams and establishing new enterprise capabilities or operating models.

• Financial services experience.
• ServiceNow certifications relevant to platform administration the Configuration Management Database Application Portfolio Management Hardware Asset Management or Software Asset Management.
• Familiarity with the Common Service Data Model and ServiceNow relationship and dependency structures.
• Experience with data profiling querying health dashboards automated testing or analytics tools.
• Familiarity with technology asset lifecycle management operational resilience and regulatory expectations for trusted systems of record.
• ITIL COBIT data governance risk audit or related professional certification.

Who We Are:

TD is one of the worlds leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day we strive to make every interaction product and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada the United States and around the world. More than 95000 TD colleagues bring their skills talent and creativity to foster deeper relationships ensure disciplined execution and build a simpler faster banking experience. TD is deeply committed to being a leader in client experience that is why we believe that all colleagues no matter where they work are client facing. Together we are reimagining what banking can be for our clients colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial physical and mental well-being goals. Total Rewards at TD includes a base salary variable compensation and several other key plans such as health and well-being benefits savings and retirement programs paid time off banking benefits and discounts career development and reward and recognition programs. Learn more

Additional Information:
Were delighted that youre considering building a career with TD. Through regular development conversations training programs and a competitive benefits plan were committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations requirements.

Colleague Development

If youre interested in a specific career path or are looking to build certain skills we want to help you succeed. Youll have regular career development and performance conversations with your manager as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If youre passionate about helping clients and building deep lasting relationships TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

Were committed to your success and foster a respectful workplace where diverse perspectives are valued everyone has fair opportunities to grow and you can unlock your full potential to achieve your career goals. Here at TD we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that youve got everything you need to succeed in your new role.

Interview Process
Well reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if youd like accommodations (including accessible meeting rooms captioning for virtual interviews etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):