Senior Manager AI Solutions Architecture

You love turning real business problems into working AI solutions andyourenot afraid to roll up your sleeves to ship this roleyoull lead Diligents internal AI Solutions function a small high-impact team that isembedding AI and GenAI into the systems thousands of colleagues use every day across Marketing Sales Customer Success Finance HR Legal and Product & Engineering.

Youllset the AI vision and roadmapfor internal tools architect solutions and stillbuild hands-on from prototypes and reference implementations through toproduction-grade integrations.Youllown how AI shows up inside ERP CRM BI and core IT platforms andyoullbe accountable for making those solutions reliable secure compliant and measurably valuable for the business.

If you enjoy being aplayer-coachwho can move seamlessly between executive conversations and deep technical reviews this role gives you the scope visibility and impact to shape how a global SaaS leader uses AI to run smarter and faster.

Heresa breakdown of whatyoulldo (not all of it just the important stuff)

• Lead coach and growa high-performing team of AI Solutions Architects and Engineers setting clear goals and building the capabilities the business needs as AI demand scales.

• Define and own the strategy vision and roadmapfor internal AI solutions translating business priorities into a focused portfolio of AI and platform initiatives.

• Design and deliver end-to-end AI/GenAI solutions from ideation and prototyping through production deployment monitoring and continuous improvement.

• Embed AI capabilities(such as RAG copilots agents summarization and classification) into core business applications including ERP CRM BI and other enterprise systems in a robust maintainable way.

• Act as a trusted advisorto senior and executive stakeholders turning technical possibilities into clear business value and measurable KPIs and ROI for AI initiatives.

• Champion responsible AI governance and security ensuring privacy fairness and regulatory compliance and driving AI and data literacy through enablement documentation and workshops.

These are the essentialsyoullneed to get an interview

• Proven player-coach experience:you still build hands-on (coding standing up prototypes/reference implementations unblocking hard problems) rather than managing AI delivery from a distance.

• Track recordof building leading and developing technical teams including hiring performance management capability planning and career development.

• Deep current AI/GenAIexpertisewith LLMs RAG agents/workflows prompt engineering and evaluation with enough technical depth to review designs and make sound architecture trade-offs.

• Strong background in IT platform engineeringfor enterprise tools such as the Atlassian suite and Microsoft 365/Azure (or comparable) including configuration integration automation lifecycle management and ownership of reliability and security.

• Hands-on experience integrating AIinto core business platforms (for example Salesforce/CRM ERP BI) via APIs and cloud infrastructure (AWS preferred) with solutions running successfully in production.

• Proven ability to own strategy roadmap and portfoliofor AI and platforms sequencing initiatives andallocatingteam capacity across competing demands.

• Confidence working with senior business and IT leaders including accountability for KPIs/ROI and for responsible AI security and compliance across everything shipped.

It would be great if you had these too butwellsupport you if youdont

• Experience building or scaling an internal AI or AI enablement function in a global SaaS or large enterprise environment ideallyoperatingacross multiple regions and time zones.

• Familiarity withMLOps/LLMOpspractices (model lifecycle experiment tracking evaluation drift monitoring) and modern engineering practices such as containerization and CI/CD.

• Exposure to classical machine learning and analytics (for example Scikit-learn dashboards) and the ability to collaborate effectively with data and ML teams.

Diligent is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

About Us

Diligent is the AI leader in governance risk and compliance (GRC) SaaS solutions helping more than 1 million users and 700000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk build greater resilience and make better decisions faster.

Learn more or follow us onLinkedInandFacebook

What Diligent Offers You

• Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients
• We care about our people.Diligent offers a flexible work environment global days of service comprehensive health benefits meeting free days generous time off policy and wellness programsto name a few
• We have teams all over the world. We may be headquartered in New York City but we have office hubs in Washington D.C. Vancouver London Galway Budapest Munich Bengaluru Singapore and Sydney.
• Diversity is important to us. Growing maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team facilitate dialogue and foster understanding.

Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology insights and connections they need to drive greater impact and accountability to lead with purpose. Our employees are passionate smart and creative people who not only want to help build the software company of the future but who want to make the world a more sustainable equitable and better place.

Headquartered in New York Diligent has offices in Washington D.C. London Galway Budapest Vancouver Bengaluru Munich Singapore and Sydney. To foster strong collaboration and connection this role will follow a hybrid work model. If you are within a commuting distance to one of our Diligent office locations you will be expected towork onsite at least 50% of the time.We believe that in-person engagement helps drive innovation teamwork and a strong sense of community.

Diligent is proud to be an equal opportunity employer. We do not discriminate based on race color religious creed sex national origin ancestry citizenship status pregnancy childbirth physical disability mental disability age military status protected veteran status marital status registered domestic partner or civil union status gender (including sex stereotyping and gender identity or expression) medical condition (including but not limited to cancer related or HIV/AIDS related) genetic information or sexual orientation in accordance with applicable federal state and local also consider qualified applicants regardless of criminal histories consistent with legal requirements. See alsoDiligentsEEO PolicyandUS EEOCs Know Your Rights. We are a drug free workplace.

We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability you may contact us at