Senior Clinical Business Analyst – Patient Access
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Experience Required:
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Job Summary
- Gather and define business and system requirements related to Patient Access Registration and Scheduling.
- Conduct business process analysis and gap analysis.
- Perform use case analysis and detailed design activities.
- Develop and maintain business analysis documentation workflows use cases user guides and training materials.
- Facilitate workshops and engagement sessions with healthcare providers clinical experts SMEs and stakeholders.
- Work with clinical stakeholders to identify articulate and validate business and system requirements.
- Develop user stories and/or use cases based on identified requirements.
- Collaborate with clinical experts to gather input and support the development and refinement of clinical standards.
- Review existing business requirements and identify opportunities for improvement.
- Design and develop facilitation sessions to validate existing requirements and collect new business and IT requirements.
- Build validate and test clinical content within the CIS.
- Support CIS implementation and clinical standardization initiatives.
- Analyze business and client requirements to support development operations and deployment of the clinical standardization project.
- Recommend and implement solutions to achieve defined objectives and monitor their effectiveness.
- Develop and maintain detailed process and solution documentation.
- Collaborate closely with project teams to support smooth delivery and implementation.
- Maintain effective communication with stakeholders and project team members.
- Foster strong working relationships across business and IT teams to ensure alignment between business and information technology requirements.
- Work effectively across steady-state and project-based activities.
- Manage multiple teams project streams and activities simultaneously as required.
- Work with project team members SMEs and stakeholders at all organizational levels.
- Some after-hours or weekend work may be required subject to advance approval.
- Clinical Business Analyst;
- Clinical Informatics Analyst; or
- Equivalent role
- Requirements gathering;
- Workshop facilitation;
- Use case analysis;
- Business process analysis;
- Detailed design activities; and
- Development of business analysis documentation.
- Acute care Health Information Systems;
- EHR/CIS environments; and
- Healthcare operations
- Health Information Systems/CIS implementation projects;
- Healthcare operations and Health Information Systems (EHR/CIS);
- Projects involving the implementation or development of Patient Access Registration and Scheduling capabilities; and
- Projects of a similar scale size and complexity to the New Brunswick healthcare environment within a Canadian acute care healthcare system.
- Computerized Provider Order Entry (CPOE);
- Order sets;
- Clinical documentation;
- Ancillary services including:
- Pharmacy;
- Medical Imaging; and
- Laboratory.
- Excellent verbal communication in English and French;
- Excellent written communication in English and French;
- Strong facilitation skills; and
- Strong presentation skills in both languages.
- Identify business requirements;
- Articulate business requirements;
- Identify and articulate system requirements; and
- Develop user stories and/or use cases.
- Work with a high level of self-direction;
- Demonstrate strong interpersonal skills;
- Confidently engage project team members;
- Collaborate with Subject Matter Experts;
- Engage and collaborate with stakeholders at all organizational levels.
- Multi-task effectively;
- Work with multiple teams; and
- Support more than one project stream and/or activity simultaneously.
- Excel
- Word
- PowerPoint
- Visio
- Outlook
- Teams
- The public healthcare landscape;
- Public healthcare policies; and
- Public healthcare practices.
- Conduct detailed reviews of existing business requirements.
- Collaborate with clinical experts to gather input and insights for clinical standards.
- Design and facilitate sessions to validate existing requirements and collect new business and IT requirements.
- Perform gap analysis.
- Create and maintain detailed process and solution documentation including workflows use cases user guides and training materials.
- Conduct comprehensive analysis of business and client requirements.
- Recommend and implement solutions supporting project objectives.
- Monitor the effectiveness of implemented solutions.
- Build validate and test clinical content in the CIS.
- Collaborate with project teams to ensure successful delivery and implementation of the clinical standardization project.
- Support effective stakeholder communication and implementation activities.
- Duration: 2 years
- Optional Extensions: Two additional 1-year renewal periods
- Expected Start: October 12 2026 or earlier if possible
- Expected End: October 11 2028
- Work Arrangement: Remote
- Travel: Candidate must be able to travel to New Brunswick at least once per month throughout the project.
- Hours: Full-time
- Rate: Maximum $150/hour based on a standard 7.5-hour workday.
- Sign a Non-Disclosure Agreement.
- Complete the Department of Healths Privacy Training before commencing the assignment.
- Potentially participate in an interview to verify experience and qualifications.
- Potentially demonstrate documentation produced.
- Potentially complete a practical skills/knowledge assessment.
- Provide references from at least 2 recent clients with similar project scope and nature.
- 5 years Patient Access / Registration & Scheduling BA experience;
- 5 years acute-care EHR/CIS experience;
- 3 years Canadian acute-care CIS implementation experience;
- 6 years experience involving CPOE order sets clinical documentation and/or ancillary services;
- Healthcare workshop facilitation experience;
- Public health authority experience;
- French and English communication skills;
- Microsoft Office 365 and JIRA experience; and
- Experience managing multiple teams stakeholders and project streams.
Required Skills:
Mandatory Requirements M1 Education Must possess a University Degree in Healthcare Business Administration or Information Technology or an equivalent combination of applicable education and experience. M2 Patient Access Business Analysis Experience Must have 5 years of demonstrated experience within the last 10 years as a: Clinical Business Analyst; Clinical Informatics Analyst; or Equivalent role with responsibility for Patient Access Registration and Scheduling including: Requirements gathering; Workshop facilitation; Use case analysis; Business process analysis; Detailed design activities; and Development of business analysis documentation. M3 Acute Care EHR/CIS Experience Must have 5 years of demonstrated experience working with: Acute care Health Information Systems; EHR/CIS environments; and Healthcare operations specifically as they relate to Patient Access Registration and Scheduling. M4 Canadian Acute Care CIS Implementation Experience Must have 3 years of demonstrated experience as a Business Analyst / Clinical Informatics Analyst on: Health Information Systems/CIS implementation projects; Healthcare operations and Health Information Systems (EHR/CIS); Projects involving the implementation or development of Patient Access Registration and Scheduling capabilities; and Projects of a similar scale size and complexity to the New Brunswick healthcare environment within a Canadian acute care healthcare system. M5 Availability Must be available to start on or about the required start date specified in the SOW October 12 2026 or earlier if possible. M6 Submission Requirement Vendor submissions are limited to 2 candidates. Desirable / Scored Requirements S1 Clinical / Patient Access & Ancillary Services Experience 6 years preferred. Demonstrated experience as a Clinical Business Analyst responsible for Patient Access Registration and Scheduling requirements gathering workshop facilitation use case analysis business process analysis detailed design and business analysis documentation in one or more of the following areas: Computerized Provider Order Entry (CPOE); Order sets; Clinical documentation; Ancillary services including: Pharmacy; Medical Imaging; and Laboratory. S2 Bilingual Communication Strongly preferred: Excellent verbal communication in English and French; Excellent written communication in English and French; Strong facilitation skills; and Strong presentation skills in both languages. S3 Healthcare Workshop Facilitation 3 years preferred. Demonstrated experience leading workshops with healthcare providers to: Identify business requirements; Articulate business requirements; Identify and articulate system requirements; and Develop user stories and/or use cases. S4 Stakeholder Engagement & Self-Direction 5 years preferred. Demonstrated ability to: Work with a high level of self-direction; Demonstrate strong interpersonal skills; Confidently engage project team members; Collaborate with Subject Matter Experts; Engage and collaborate with stakeholders at all organizational levels. S5 Multi-Tasking & Multiple Project Streams 5 years preferred. Demonstrated ability to: Multi-task effectively; Work with multiple teams; and Support more than one project stream and/or activity simultaneously. S6 Microsoft Office 365 & JIRA 5 years preferred. Demonstrated knowledge and practical experience with: Microsoft Office 365: Excel Word PowerPoint Visio Outlook Teams And Atlassian JIRA within a project/work environment. S7 Public Healthcare Experience Preferred experience working within public health authorities demonstrating a strong understanding of: The public healthcare landscape; Public healthcare policies; and Public healthcare practices.
Required Education:
Mandatory RequirementsM1 EducationMust possess a University Degree in Healthcare Business Administration or Information Technology or an equivalent combination of applicable education and experience.
