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Senior Brand Concierge

Poppy Barley

Job Location:

Vancouver - Canada

Monthly Salary: Not provided by the employer

Posted: 29 September 2026 (7 days ago)

Application Deadline: 27 December 2026

Vacancies: 1 Vacancy

Job Summary

About Poppy Barley

Poppy Barley is a Canadian footwear and accessories brand with a mission to re-think luxury for the people and planet. As a B Corp we create sustainably made products that are fairly priced and designed to be worn on repeat. With extended size options transparent production practices and a top-tier customer experience both online and in-store were redefining Canadian retail. Join our team of passionate creative and driven individuals who love to experiment make an impact and raise the bartogether.

About this Opportunity

The Brand Concierge Keyholder executes an incredible Poppy Barley customer experience and supports any operational tasks and procedures. This role also can open and close the store as required. Youll have an opportunity to share your passion for Poppy Barley through sharing our history values and product knowledge with our customers. So bring your enthusiasm and determination and get ready to join our growing team!

Key skills youll bring to the team:

You will deliver exceptional customer service that demonstrates our value of luxury for the people.
Youll have an opportunity to share your passion for Poppy Barley through sharing our history values and product knowledge with our customers.
Focus on relationship selling building a client base and offering exemplary customer service.
Be a Poppy Barley fit expert. Keep up to date on all product knowledge and provide customers with the information necessary to ensure they love their Poppy Barleys.
Support the operations of the store including but not limited to receiving and processing stockpicking and packing of online ordersmerchandising and inventory counts.
Supports the store management to ensure work tasks are completed in a timely and efficient manner
Complete the opening and closing duties for your shift as assigned

Everything Else:

Flexibility in availability. Your schedule will include a combination of shift times including mornings evenings and weekends.
You will be available to work a minimum of 15 hours a week
You will be available throughout the holiday blackout period (mid November to mid January exact dates to be determined annually)
Ability to lift and unpack inventory boxes (up to 50 lbs) and stand for extended periods.
All hands on deck: this is a collaborative roll-up-your-sleeves kind of team and were looking for someone whos ready to jump in wherever needed to get the job done.

Your Skill Set:

A high school diploma or in progress/completed post-secondary education we love to learn and hope you do too!
Demonstrated experience delivering exceptional customer service.
Experience as a leader in retail sales or customer service. Experience in elevated/luxury customer experience is an asset.
Passion for building connections with people.
Exceptional communication skills both written and verbal.
An outstanding attitude that exudes positive energy.
The ability to think on your feet.
A passion for the fashion industry and building connections with people through styling and education.

What We Offer:

Training and understanding of the platforms we use as a business including Shopify Inventory Platforms and Shipping Platforms.
Opportunities to provide feedback regarding product and work with our Product team to ensure we are always living into our value of Product Excellence.
Development and training on the everyday running of the store so that you can understand and support the day-to-day operations.
Opportunities to travel with our team as we operate pop-ups throughout the region.
Mid-year and yearly reviews to highlight achievements and recognize development opportunities and possible areas of growth within the company.
A competitive wage and discount on our product!
The opportunity to get involved in tasks related to areas of the business that are of interest to you.
Great co-workers a fun working environment and opportunity for growth within the company

We thank all applications for taking the time to apply. Only those selected for an interview will be contacted.

Uniqueness is powerful. Our customers come from all walks of life and so do we. At Poppy Barley we strive to create a PB team that is reflective of our communities. We believe different perspectives and experiences are powerfuland instrumental to rethinking our recruiting for our team we welcome the unique contributions that you can bring in terms of your education opinions culture ethnicity race sex gender identity and expression nation of origin age languages spoken veterans status color religion disability sexual orientation and beliefs. If you share our values and our enthusiasm for people and the planet you will fit our team.

Required Experience:

Senior IC

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