Senior Associate, Client Service
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Job Summary
Title:Senior Associate Global Research Group
Location:(Hybrid 3 days/ week in-office) Toronto Canada
Kantar the worlds leading marketingdataand analytics company.We understand more about how people think feel shop share vote and view than anyone else. Combining ourexpertisein human understanding with advanced technologies. Kantars25000 peoplebased in more than 100 countrieshelp the worlds leading organisations succeed and grow. Nobody knows people better than Kantar. We provide insight and inspiration to help our clients our people and society to create and flourish in an extraordinary world.
We are looking for a Senior Associate Client Service to join our Canada team and contribute to delivering exceptional client outcomes across Brand Creative & Innovation and Customer Experience (CX) solutions.This role offers the opportunity to work at the intersection of researchanalyticsand consulting helping clients better understand their brands customers and growth opportunities through robust insights and evidence-based recommendations.
As a Senior Associate you will support the delivery of brand performance creativeevaluationand innovation studies while also playing a key role in the execution and management of large-scale Customer Experience programmes. You will work closely with clients and cross-functional teams to ensure high-quality research meaningful analysis and actionable insights that inform business decisions.
Key Responsibilities
Brand Creative & Innovation
Deliver research and analytics projects focused on brand performance creativeeffectivenessand innovation.
Support questionnaire design sampleplanningand analytical frameworks.
Analyse data and develop compelling insights that address client business challenges.
Produce high-quality reports and presentations that translate findings into clear recommendations.
Manage project timelines and quality standards while collaborating with internal teams and clients.
Identifyopportunities to improve processesefficiencyand research delivery.
Customer Experience
Support the execution and management of customer experience measurement programmes.
Conduct rigorous quality assurance checks to ensure data accuracy and reporting excellence.
Maintain proactive communication with clientsregardingproject statusrequirementsand data investigations.
Effectively manage multiple priorities and deliverables across concurrent projects.
What Were Looking For
2-3 years of experience in market research with exposure to quantitative methodologies.
Experience supporting Customer Experience (CX) programmes is highly valued.
Strong analytical and problem-solving capabilities with the ability to turn data into insights.
Excellent written and verbal communication skills.
Strong attention to detail and project management skills.
Proficiencywith Microsoft Office and research tools such as SPSS or similar analytics platforms.
A curiousproactiveand growth-oriented mindset.
KantarCanadaBenefits
We provide a comprehensive benefits package including:
Extended health dental vision care disability life insurance
Wellness account
EAP (employeeassistanceprogram)
Retirement plan (RRSP/DPSP) with employer match
FlexTime Off program
Why join Kantar
We shape the brands of tomorrow by better understanding people everywhere. By understanding people we can understand what drives their decisions actions and aspirations on a global scale. And by amplifying our in-depthexpertiseof human understanding alongside ground-breaking technology we can help brands find concrete insights that will help them succeed in our fast-paced ever shifting world.
And because we know people we like to make sure our own people are being looked after as well. Equality of opportunity for everyone is our highest priority and we support our colleagues to work in a way that supports their health and wellbeing. While we encourage teams to spend part of their working week in the office we understand no one size fits all; our approach is flexible to ensure everybody feels included accepted and that we can win together.Werededicated to creating an inclusive culture and value the diversity of our people clients suppliers and communities and we encourage applications from all backgrounds and sections of society. Even if you feel likeyourenot an exact matchwedlove to receive your application and talk to you about this job or others at Kantar.
Privacy and Legal Statement
Please note that by applying to this opportunity you consent to the personal data you provide to us to be processed andretainedby The Kantar Group Limited (Kantar). Your details will be kept on our Internal ATS (Applicant Tracking System) for as long as is necessary for the purposes of recruitment which may include your details being shared with the hiring manager.
Theexpectedsalary range for this role in Toronto is CAD59300- CAD72400.Thispositionis an existing vacancy (backfill role).Yourfinal base salary will bedeterminedbased on several factors which may include but are not limited to location work experience skills knowledgeeducationand/or certifications.All qualified applicants will receive consideration for employment without regardage ancestry colour race citizenship ethnic origin place of origin creed disability family/marital status gender identity/expression sex sexual orientation or any other legally protected characteristics.
Location
Toronto Queens Quay EastCanadaKantar Rewards Statement
At Kantar we have an integrated way of rewarding our people based around a simple clear and consistent set of principles. Our approach helps to ensure we are market competitiveand alsoto support a pay for performance culture where your reward and career progression opportunities are linked to what you deliver.
We go beyond the obvious using intelligence passion and creativity to inspire new thinking and shape the world we live in. Apply for a career thats out of the ordinary and join us.
We want to create an equality of opportunity in a fair and supportive working environment where people feel included accepted and are allowed to flourish in a space where their mental health andwell beingis taken into consideration.
We want to create a more diverse community to expand our talent pool be locally representative drive diversity of thinking and better commercial outcomes.
Kantar is the worlds leading data insights and consulting company. We understand more about how people think feel shop share vote and view than anyone else. Combining our expertise in human understanding with advanced technologies Kantars 30000 people help the worlds leading organisations succeed and grow.
Required Experience:
Senior IC
