Senior Account Manager

WHO WE ARE

GreenShieldis a proudly Canadian national non-profit health care and insuranceorganization driven by our mission of Better Health for believe health care is aright not a privilege and we are committed to improving health outcomesadvancing health equity and building a future where every Canadian can reachtheir full health and well-being potential.

Throughour unique integrated payer-provider (payvider) model we offerinsurance administer benefits and pay claims as a payer while offeringhealth care services such as mental health pharmacy telemedicine and chronicdisease management as a provider. As a non-profit social enterprise without shareholders we reinvest our excessearnings to directly support underserved communities. Through GreenShieldCares we positively impacted the health and well-being of over one millionCanadians between 2020 and 2025. Whats driving us now is the commitment to measurably impact an additionalthree million Canadians by 2030 across mental health essential medicinesand chronic disease management through scalable initiatives that delivermeaningful change in pursuit of our mission of Better Health for All.

AtGreenShield our culture is where purpose meets passion and performance. Our teams work as one to delivermeaningful measurable impact for the people and communities we serve.

THEROLE IN A NUTSHELL

WHO WE ARE

When it comes to health were always looking for ways to push for better. Its why we were founded in the first 1957 our founder pharmacist William Wilkinson witnessed a mother sacrifice her health by forgoing her own medicine to pay for her sick daughters prescription. He knew there had to be a better way. So he introduced North Americas first prepaid drug plan and GreenShield was born as a not-for-profit with a mission to support better health for all Canadians. We arent just a health and benefits company. Were the only not-for-profit social enterprise that brings worlds of coverage and care together all in one place. Were noble challengers purposefully building a better way and we need the best people to help us create a more holistic approach that takes care of the mind and body. Our mission is to create better health for all Canadians and we know that starts with our employees.

THE ROLE IN A NUTSHELL

This is a vital role that develops manages and nurtures relationships with partners leveraging GreenShield Administrations claims adjudication capabilities by:

• Developing key long-term relationships with our partners and being proactive to ensure we support their immediate and future business needs.
• Delivering upon our service level agreements by working with other business areas to make sure client commitments are met.
• Monitoring contractual requirements and the delivery of contractual commitments.
• Being responsible for achievement of revenue and margin targets of assigned block of business as well as targets for integrated sales within GreenShield Administration and other GreenShield lines of business.
• Managing issues through to resolution.
• Supporting the development of strategies to deliver client-focused solutions.
• Engaging the GreenShield Administration team and shared service partners in the delivery of solutions.
• Managing and appropriately escalating emerging service challenges and deliverables.
• Participate in the transition and implementation of new clients.
• Build relationships with other business areas contributing to the success of GreenShield Administration. Demonstrate a team first attitude and relationship building skills within and outside the company.
• Support enterprise-wide Business Development efforts including RFI/RFP response initiatives for new business opportunities.
• Complete annual Account Management Plans for designated accounts and support client specific strategies with the team and their execution.
• In collaboration with the Business Development and Product teams participate in the development of strategies to sell additional services and products to meet our partners on-going and evolving needs.
• Assist with the negotiations renewals and amendments of contractual agreements to reflect changes in the delivery of our services and financial arrangements.
• Attend and represent GreenShield Administration in different corporate and industry events and conferences.

WHO WERE LOOKING FOR

WHO WERE LOOKING FOR

• Minimum of five years experience as an Account Executive or Account Manager working with third-party payors TPAs and/or advisors in the health benefits or a related sector.
• Post secondary degree or diploma in Business Commerce or a related discipline.
• Knowledge and experience with benefits administration health and dental claims processing and group insurance.
• Proven success in managing and growing a block of business.
• Extensive customer service experience.
• Extensive knowledge of the provincial health benefit landscape.
• Clear and effective written and oral communication skills and the ability to communicate and present at all levels of an organization.
• Outstanding interpersonal skills.
• Superior organizational and time management skills. Flexibility adaptability and the ability to prioritize tasks and set objectives.
• Proven analytical and problem-solving skills.
• Results focused highly motivated and exhibits determination and initiative to surpass objectives.
• Strong computer skills including Microsoft Office software applications.
• Valid drivers license required. Ability to travel within Canada.

NICE TO HAVE

• Bilingual English and French.

WHAT WE OFFER

Base Salary: CAD $72521.00 - 109341.00

Offer positioning: Determined using relevant experience skills internal equity and current market data.
(if eligible - add this) Additional compensation: Eligible for a discretionary target bonus.
Total rewards: Health and dental coverage retirement savings paid time off and well-being support (up to $10000 per year for mental health).
Posting disclosures: This is for new vacancy.
Work model:Hybrid

THE CULTURE
We believe a career should be meaningful. Not just ameans to earn a living. Our culture is one where everyones voice is heard andvalued. Because thats what it takesto create better health for all. We dare to challenge the status quo. And weredriven by people who have challenged theirs. We believe that yourworkplace should empower you to be the best version of yourself. Thats why we provide aplace where you can be inspired challenged and rewarded.

Where your growth means our growth.
Where your voice is heard and valued.
Where your work has purpose. And purpose matters.

We believe our people arecritical to our overall success. Inclusivity makes us a stronger smarter andmore informed organization. Being intentionally inclusive of diversebackgrounds perspectives and experiences will enhance our company culture topositively impact how we support our communities. A career at GreenShield isnt just about personalachievements its about making adifference together.

Heres to Better Health for All!

AFEW MORE DETAILS
Proficiency in English is requiredfor this position. As part of this role you will be required to communicatewith colleagues or customers who use English as their primary language. By requiring English proficiency for thisposition we aim to ensure that our employees can excel in their rolescollaborate and communicate effectively and contribute to the success of ourorganization.

GS supports diversity equity andinclusion in our teams and communities and we value the unique contributionsmade by all. Even if your experience doesnt align perfectly to everyrequirement we invite you to apply. We encourage applications fromall candidates and will accommodate needs under human rights legislationthroughout all stages of the recruitment and selection process. Please let usknow of any accommodation through Information received relating toaccommodation will be addressed confidentially.

Providing this information givesGS consent to use your personal information to assess your suitability forspecific positions future opportunities or for your personnel file. Yourrésumé will be held in strict confidence and will be viewed only by theOrganization. Information may be stored outside of Canada and could be used foraggregate statistical purposes (which uses no personal identification).

AI Usage - GreenShield leverages AI to help produce Job Descriptions and ideate on interview questions. We also leverage AI for interview transcription support.

Required Experience:

Senior IC