Security Service Technician

Johnson Controls a global leader in thermal management mission-critical building systems energy efficiency and decarbonization helps customers use energy more productively reduce carbon emissions and operate with the precision and resilience required in rapidly expanding industries such as data centers healthcare pharmaceuticals advanced manufacturing and higher education.

For more than 140 years Johnson Controls has delivered performance where it really matters. Backed by advanced technology lifecycle services and an industry-leading field organization we elevate customer performance turn goals into real-world results and help move society forward.

Join our team and contribute to building cutting-edge security solutions while developing your career in a dynamic and supportive environment.

Your next incredible opportunity is just a few clicks away!

What We Offer:

• Competitive compensation and benefits package.

• Comprehensive training and career development opportunities.

• Supportive and inclusive workplace culture.

• Company vehicle tools and equipment provided to complete all jobs.

The Service Technician will be responsible for the installation integration commissioning and servicing of advanced security systems including access control systems CCTV intrusion alarms and intercom systems. This role demands a high level of technical expertise attention to detail and a commitment to delivering high-quality solutions that meet customer expectations.

How you will do it:

• Efficiently install and inspect equipment to meet and exceed customer expectations adhering to manufacturer specifications.

• Coordinate field activities and communicate effectively to ensure seamless system programming integrations and commissioning.

• Diagnose and address equipment issues providing robust troubleshooting for field wiring problems.

• Advise customers on optimal solutions for restoring systems to full functionality.

• Effectively manage service calls ensuring accurate allocation of field labor hours for maximum efficiency.

• Ensure high levels of customer satisfaction by promptly addressing customer inquiries and resolving issues.

• Prepare comprehensive reports documenting daily activities and system performance.

• Adhere to safety policies and guidelines maintaining a strong culture of integrity and operational safety.

• Operate with proficiency in confined spaces and at heights utilizing appropriate tools and safety equipment.

• Collaborate with team members to deliver integrated solutions leveraging diverse perspectives and expertise.

What we look for:

• A valid BC Security TQ Licence is required.

• Proficient in Windows MS Server and Microsoft Office Suite with a solid understanding of IT network systems.

• Skilled in using hand and power tools as well as diagnostic equipment like multi-meters and digital analyzers.

• Experience with the installation and servicing of security systems such as C-Cure 9000 Kantech Genetec Lenel/S2 and others.

• Minimum high school diploma or trade school graduate; a technical degree in electronics or computers is preferred.

• Exceptional troubleshooting skills and a proactive approach to problem-solving.

• Strong verbal and written communication skills with a customer-focused mindset.

HIRING HOURLY RANGE: $28-$40 (Hourly rate to be determined by the education experienceknowledge skills and abilities of the applicant internal equity and alignment with marketdata.) This position includes a competitive benefits package. The posted salary range reflectsthe target compensation for this role. However we recognize that exceptional candidatesmay bring unique skills and experiences that exceed the typical profile. If you believe yourbackground warrants consideration beyond the stated range we encourage you to apply. Tosupport an efficient and fair hiring process we may use technology assisted tools includingartificial intelligence (AI) to help identify and evaluate candidates. All hiring decisions areultimately made by human reviewers. For details please visit the About Us tab on theJohnson Controls Careers site at Controls Canadian subsidiaries are committed to providing reasonable accommodation to applicants candidates and employees with disabilities in accordance with applicable human rights legislation and in Ontario in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). When requested accommodation will be provided throughout all stages of the recruitment and selection process. To request accommodation please contact us. Any information you provide related to accommodation measures will be treated as confidential. A copy of Johnson Controls applicable AODA policies are available on our website at for your reference and can be made available in accessible formats upon request.