RQ11475 Software Developer CRM Senior I Toronto Onsite I 1+ year

Software Developer - CRM - team lead

Organization: Government Services Integration Cluster

Ministry: Ministry of Public and Business Service Delivery and Procurement

Location: Toronto - ON - Onsite

Pay rate: 95-101/hr incorp

Description

Responsibilities :

Technical Leadership

• Provide technical leadership guidance and mentorship to developers and technical team members.
• Lead by example as a hands-on contributor while enabling team success and delivery excellence.
• Perform code reviews and establish development standards security controls and best practices.
• Create an environment where team members are empowered to contribute innovate grow and perform at their best.
• Coach and mentor developers supporting their technical and professional growth.
• Act as a subject matter expert and ensure effective transfer of solution-critical knowledge.

Solution Architecture & Design

• Architect design and implement Dynamics 365 Customer Service and Case Management solutions using both out-of-the-box capabilities and custom development.
• Strong expertise in Dataverse design and development including data modelling table relationships business rules security architecture plug-ins workflows data migration and system integrations.
• Design scalable and secure enterprise solutions leveraging Dynamics 365 Power Platform Azure and Dataverse.
• Develop architecture artifacts including contextual conceptual logical and physical solution designs.
• Define technical roadmaps integration patterns and solution deployment strategies.
• Ensure solutions align with enterprise architecture standards and best practices.

Development & Delivery

• Collaborate closely with Business Analysts Product Managers Solution Architects and stakeholders to refine and translate business requirements into technical solutions.
• Develop detailed technical designs sprint plans and work breakdown structures within Agile/Scrum delivery frameworks.
• Build and configure Power Apps Power Automate workflows custom connectors plugins and integrations.
• Design and implement APIs and integrations with internal and external enterprise systems.
• Lead functional workstreams and coordinate activities across developers testers business SMEs and project teams.
• Support application deployments releases troubleshooting and ongoing production support.

Integration & Cloud Services

• Design and implement integrations using Azure services and enterprise integration patterns.
• Develop cloud-native solutions utilizing Azure Functions Logic Apps API Management App Services Storage Services and Key Vault.
• Ensure solution scalability maintainability performance and security.

DevOps & Quality Assurance

• Lead CI/CD implementation using Azure DevOps and GitHub.
• Establish automated deployment and testing practices.
• Ensure adherence to software engineering principles coding standards and quality assurance processes.
• Manage development environments and support large-scale solution deployments.

Innovation & Continuous Improvement

• Leverage AI technologies including Microsoft Copilot Generative AI Agents and Large Language Models (LLMs) to improve productivity development practices solution design and testing approaches.
• Promote continuous learning innovation collaboration and knowledge sharing.
• Stay current with Microsoft technology roadmaps and emerging industry trends.

Required Qualifications

Experience

• Minimum 7 years of software development experience including enterprise application delivery.
• Minimum 5 years of experience implementing CRM case management or business process solutions using Dynamics 365 and Power Platform.
• Minimum 3 years in a Technical Lead Lead Developer or Solution Lead role.
• Experience leading cross-functional Agile delivery teams.
• Experience delivering solutions in complex enterprise or public-sector environments.

Technical Skills

Microsoft Platform

Demonstrated hands-on experience with:

• Microsoft Dynamics 365
• Microsoft Power Platform
  • Power Apps
  • Power Automate
  • Power Pages
• Microsoft Azure
  • Azure Functions
  • App Services
  • API Management
  • Logic Apps
  • Azure Storage
  • Azure Key Vault
• Microsoft Dataverse
  • Data Modelling
  • Security Framework
  • Business Rules
  • Data Integration

Development Technologies

• .NET / C#
• REST APIs and Web Services
• JavaScript / TypeScript
• Azure DevOps
• GitHub
• Visual Studio
• SQL Server
• Enterprise integration and middleware technologies

Architecture & Integration

• Experience designing and implementing complex integrations across multiple business systems.
• Strong understanding of API-led architecture cloud integration patterns and enterprise software design.
• Experience creating high-level and detailed solution designs.
• Deep understanding of software engineering principles and design patterns.

SkillsExperience and Skill Set Requirements

1. Core Skills & Experience (30%)

• Minimum 7 years of software development and enterprise application delivery experience.
• Minimum 5 years of experience implementing Dynamics 365 and Power Platform solutions.
• Experience designing developing and implementing permitting licensing registration inspection compliance or case management solutions using Dynamics 365 Power Platform Azure and Dataverse.
• Experience supporting end-to-end permit lifecycle management including application intake review and approval workflows permit issuance amendments renewals inspections compliance monitoring and document generation.
• Experience delivering CRM Customer Service or Case Management solutions.
• Experience leading Agile/Scrum development teams.
• Proven experience in Technical Lead or Senior Developer roles.
• Experience delivering solutions in public sector or large enterprise environments.
• Strong understanding of software development lifecycle (SDLC) and Agile delivery methodologies.

2. Technical Skills & Architecture (35%)

• Hands-on experience with Dynamics 365 Customer Service and Power Platform.
• Strong expertise in Dataverse including data modelling security and integration.
• Experience designing and developing solutions using Azure services such as:
  • Azure Functions
  • Logic Apps
  • API Management
  • App Services
  • Key Vault
  • Azure Storage
• Experience creating architecture artifacts including contextual conceptual logical and physical designs.
• Strong knowledge of enterprise integration patterns APIs and cloud-based architectures.
• Experience designing and implementing complex system integrations.
• Proficiency /C# JavaScript/TypeScript SQL Server and REST APIs.
• Experience with Azure DevOps GitHub CI/CD pipelines source control and automated deployments.
• Experience conducting code reviews and establishing development standards and best practices.

3. Leadership Communication & Collaboration (20%)

• Demonstrated ability to lead mentor and coach developers and technical teams.
• Experience coordinating work across developers testers business analysts architects and stakeholders.
• Strong stakeholder management and client engagement skills.
• Ability to translate business requirements into technical solutions and implementation plans.
• Strong verbal and written communication skills.
• Experience producing technical documentation solution designs and knowledge transfer materials.
• Proven ability to facilitate decision-making and resolve technical challenges.
• Experience building collaborative inclusive and high-performing teams.

4. Problem Solving Innovation & Delivery (15%)

• Demonstrated ability to analyze complex business and technical problems and develop effective solutions.
• Proven track record delivering projects on time while managing risks dependencies and competing priorities.
• Experience leveraging AI technologies such as Microsoft Copilot AI Agents and LLMs to improve productivity and solution delivery.
• Strong focus on continuous improvement automation and development best practices.
• Ability to identify modernization opportunities and drive innovation.
• Experience balancing strategic architecture decisions with hands-on delivery responsibilities.

Must Have:

• Must have prior Lead experience as a MS Dynamics Developer.
• Minimum 7 years of software development and enterprise application delivery experience.
• Minimum 5 years of experience implementing Dynamics 365 and Power Platform solutions and Azure solution design
• Working knowledge of Dynamics interoperability integration and capability with other Microsoft cloud technologies
• Working knowledge of both low code development and custom development on Dynamics 365
• Experience with Dynamics CRM Customer Service Workspace Agent experience profile Session templates workstream and routing.
• Experience with custom. Web API development . .Net Core Entity Framework Azure SQL DevOps CI/CD Pipelines etc.

Nice to have:

Prior OPS/Public sector exp.