Representative, Customer Service Voice

Job Description:

Position Summary:

The Client Service Representative Phone Channel serves as the primary point of contact for customers delivering professional solutionoriented support through inbound and outbound calls while providing realtime guidance on bookings schedules cargo status and operational processes. The role focuses on achieving high firstcall resolution proactively identifying issues such as delays rollovers or documentation gaps and communicating effective solutions to ensure a smooth customer experience. Through clear confident communication the representative strengthens customer relationships promotes the use of MSC digital platforms like myMSC and escalates complex matters while maintaining ownership of followups and accurately documenting call outcomes for visibility and service continuity. The position directly contributes to enhancing customer satisfaction response speed and overall service quality.

Level of Responsibility

Increased handling tasks with greater independence under general supervision; Contributing to projects with guidance supporting team/organizational objectives. Problems faced are more difficult but typically not complex. No direct responsibility for managing others. May influence others within the job area through an explanation of facts policies and practices related to their work.

Key Tasks

Skills / Experience:

All MSC Canada employees are expected to exhibit the MSC Values striving to drive customer centric results in all interactions with colleagues and customers alike.

Why Join MSC Canada

MSC is a world leader in global container shipping. MSC Canada has been serving the Canadian market for over two decades rapidly expanding our presence nationally to become the number one carrier.

Our values are the beating heart of our business. They are the cornerstone of our company supporting our vision shaping our culture and establishing our future direction.

Great people who work hard and look out for each other because were a teamits that simple!

Just to name a few of our perks:

MSC Canadas Commitment to a fair talent acquisition process:

AI Disclosure

At MSC Canada we are committed to transparency and fairness in our recruitment process. We do not use any artificial intelligence in our talent acquisition efforts.

Vacancy Clarity

Existing Vacancy: This position is for an established role that is currently open.

Timely Communication

MSC Canada ensures timely updates for candidates. All individuals selected for an in-person interview will be notified within 45 days of their initial discussion with us.

Qualifications and Experience:

Application Eligibility

This position is open to external candidates. MSC employees who are interested in this opportunity must refer to the Internal Global Job Board and may apply only if the same position is listed there. Please note that this role may or may not be available internally for application.

Whether youre an experienced professional or just starting your career we have jobopportunities for everyone.

In case of any doubt please contact us at .Please note that this address is only dedicated to fraud detection and not job applications.

MSC is dedicated to providing equal employment opportunities (EEO) to all employees and applicants for employment without regard to race color religion sex national origin age disability or genetics.
To discover more about MSC values clickhere.