Recruitment Specialist

About the Company

Cloud5 Communications delivers exceptional customer experiences through managed IT services (MSP) innovative high-speed internet and network managed services cloud-based telephony solutions and contact center services for the hospitality industry. We combine cutting-edge technology with hospitality expertise to help the worlds leading brands deliver outstanding guest experiences.

• Manage full-cycle recruitment with a primary focus on contact center and high-volume hiring.
• Partner closely with hiring managers to understand workforce needs hiring priorities and talent strategies.
• Develop and execute sourcing strategies to attract qualified candidates across multiple channels.
• Drive an efficient positive candidate experience throughout the recruitment process.
• Monitor recruiting metrics pipeline activity and hiring performance to identify opportunities for improvement.
• Support recruitment process optimization documentation and continuous improvement initiatives.
• Mentor coach and provide day-to-day guidance to one direct report.
• Collaborate with HR and business leaders on workforce planning talent market insights and hiring trends.
• Own the Onboarding Process driving early engagement performance readiness and successful integration into the organization
• Ensure compliance with applicable employment laws and company hiring practices.

We expect this role to evolve. Other responsibilities may be assigned based on business needs

• 2 years of recruiting experiencein high-volume hiring environments.
• Experience recruiting for contact center customer support service desk technical support or operations-based roles.
• Proven ability to manage multiple requisitions and competing priorities in a fast-paced environment.
• Strong organizational skills with demonstrated success creating and managing recruiting processes.
• Experience working with applicant tracking systems (ATS) and recruiting technologies.
• Excellent communication stakeholder management and relationship-building skills.
• Experience mentoring training or leading other recruiters or recruiting coordinators.

• Previous experience managing direct reports or serving in a leadership role.
• Experience recruiting for technology telecommunications hospitality managed services or customer experience organizations.
• Familiarity with workforce planning and recruiting analytics.
• Experience supporting geographically dispersed or remote teams across North America.

Compensation & Benefits

• Benefits include medical dental vision and more