Project Manager Assistant

Basic Purpose: What is the overall function of the job

Work within the Customer Experience Team (CET) functioning in a Customer Support or Change Order Support capacity to help maintain and grow Bureau Veritass market share with new and existing clients by providing exceptional customer service.

Key Accountability/Responsibilities: What specifically is this job expected to accomplish

Process requests received from Project Support or Project Manager to:
Create orders based on customer requirements
Schedule internal courier
Initiate analysis cancellations resulting from internal or external changes
Gather internal information for client data inquiries and investigations when required
Coordinate and communicate client/internal deadline changes and/or toggle requests with lab operations team
Initiate client credits as required
Other tasks:
Create summary reports for CET Lead
Effectively execute to Customer Experience Team KPIs
Review file entry information (including price parameters contact information and client specific needs) to ensure it complies with client and/or regulatory requirements
Send job confirmation to clients as required within internal timeline metrics
Enter Quotes
Investigate and respond to internal inquiries and sub-contracting requests
Respond to operational inquiries (including: Rush TATs job status instrument capacity etc)
Complete methanol orders and billing
May act as a back-up for functions performed by Project Managers and Project Support when cross trained
May assist with client meetings and/or conference calls to address issues trouble shooting and analysis requirements
Provide support to other related departments or areas as required (i.e. Sample Entry Bottle Prep Archiving)
Engage in cross-training/career pathing to support overall success of Customer Experience Team
Other responsibilities as assigned

Skills and Knowledge: What skills and knowledge are used to carry out job responsibilities and solve problems

University degree or College diploma preferably in chemistry or environmental science (an asset) or equivalent work experience.
Demonstrated success in positions related to Customer Service or Lab Operations
Basic chemistry knowledge for application in a laboratory setting
Good knowledge of computers (Microsoft Word Excel and Outlook)
Ability to communicate effectively and work collaboratively with lab operations Business Development Managers and the CET members
Good time-management multi-tasking and priority setting skills
Strong verbal and written communication skills (French is an asset)
Organized detail-oriented and focused
Ability to work independently as well as engage others when required in the escalation of concerns
Represents the Bureau Veritas Values and is at all times professional
Should be responsible dedicated and motivated

Work Relationships

Internal: Laboratory Operations Customer Service and Sample Logistics
External: Clients

Working Conditions: physical work environment physical and mental effort visual/listening attention and travel

Office environment with frequent interaction in a laboratory environment
May require flexible workings hours overtime and shift work.
Changing priorities and balancing workload to meet tight deadlines
Liaison activities and internal/external negotiations.
Minimal exposure to hazardous chemicals.

Vacancy Disclosure/Divulgation du poste vacant: