Project Implementation Lead
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Job Summary
The Company
Versaterm is a PE-backed high-growth SaaS company building a fully integrated platform across the entire public safety ecosystem dispatch law enforcement forensics courts and beyond.Wevegrown through strategic acquisitions and deep product investment. What connects all of it is a single purpose: give public safety agencies the tools and insights to make better decisions in high-stakesmoments.
When a dispatcher takes a 911 call a detective works a case or a lab processes evidence theres agood chance our software is running in the background. Thats been true for over four decades.
AI is central to whereweregoing. Not as a feature but as core infrastructure.Wereembedding intelligence directly into the workflows our customers rely on every day andweredoing it alongside them. Our customers tell us what the mission demands. We build what answers it.
This work attracts a specific kind of person someone who wants to be pushed by great people build things that outlast a sprint cycle and go home knowing the work connected back to something real.
The Project Implementation Lead is an expert-level practitioner who drives the successful delivery of large-scale and strategically significant Versaterm implementation projects. Working with a high degree of autonomy this role provides project leadership across complex multi-client or multi-phase engagements applies state-of-the-art knowledge of public safety technology and implementation practices and contributes meaningfully to Versaterms delivery strategy. The role may provide informal leadership within the implementation group.
- Lead and oversee the delivery of complex large-scale or high-priority Versaterm implementation projects end to end.
- Define implementation approaches delivery frameworks and client engagement strategies for advanced or non-standard deployments.
- Serve as the senior client relationship owner for flagship implementations building executive-level partnerships and navigating complex stakeholder environments.
- Provide expert-level guidance on public safety software configuration workflow design and system integration.
- Identify and resolve the most complex implementation challenges drawing on advanced technical and functional expertise.
- Drive the development of implementation standards tools and methodologies that elevate team-wide delivery quality.
- Mentor and coach senior and intermediate implementation staff sharing knowledge and elevating team capabilities.
- Partner with Sales Product and executive leadership on strategic pre-sales pursuits solution design and organizational planning.
- Contribute to cross-functional strategy discussions and represent implementation expertise in organizational forums.
- Perform other related duties as assigned to support team objectives and overall organizational priorities.
- Bachelors degree in Information Technology Computer Science Business or a related field; advanced degree is an asset.
- 8-10 years of experience in software implementation including leadership of advanced enterprise-scale or multi-phase projects.
- Experience with Police Records Management Systems (RMS) especially with Versaterm RMS is strongly preferred.
- Expert-level knowledge of the full implementation lifecycle system configuration and public safety or government technology environments.
- Proven ability to operate autonomously in ambiguous high-stakes delivery environments and influence outcomes across functions.
- Exceptional communication executive stakeholder management and relationship-building skills.
- Track record of driving process improvement methodology innovation or delivery excellence initiatives.
- Ability to travel to client sites as required by project needs.
Note: This position requires a security clearance from the Government of Canada. Candidates must be legally authorized to work in Canada and must successfully obtain andmaintaina Reliability security clearance. Please note that specific customer contracts may imposeadditionalsecurity verification requirements. Obtaining andmaintainingall required security clearances is a condition of employment. For more information on the Government of Canadas security screening process please visitPublic Services and Procurement Canada.
Versaterm is committed to fair and equitable compensation that is competitive consistent and aligned with the value each role contributes to our organization. The starting salary for this position will be dependent upon many factors such as the successful candidates skills experience education training as well as internal equity market data and business addition to base salary and our comprehensive benefits offering some roles may also be eligible for variable compensation such as incentive plans or discretionary performance bonuses.
AI is central to how Versaterm builds and delivers solutions for our customers. Within Talent Acquisition we use AI-enabled tools to support certain aspects of the recruitment process helping our team work more efficiently and spend more time connecting with great talent. AI supports our work but all hiring and employment decisions are made by people.
Versaterm is an equal opportunity employer and is committed to equity diversity inclusion and a barrier-free workplace. Accommodations are available upon request throughout all stages of the recruitment process and apply to the terms and conditions of employment. For more information please contact.
