Production Support Engineer Java & AWS
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Job Summary
Job Title: Java AWS Production Support Engineer
Location Toronto ON
Work Model Hybrid 2 days/week onsite preferred
Experience Required
46 Years
Job Description
We are seeking a skilled Support Lead with strong experience in Java application support and AWS cloud environments. The ideal candidate will be responsible for supporting critical mid-tier applications troubleshooting production issues managing incidents and ensuring application stability in a fast-paced enterprise environment.
The candidate should have strong analytical and communication skills hands-on production support experience and the ability to coordinate effectively with development infrastructure and business teams.
Key Responsibilities
- Lead production support activities for mid-tier Java applications
- Troubleshoot and resolve application and infrastructure-related production issues
- Monitor and manage AWS-hosted application environments
- Coordinate with development infrastructure and support teams for issue resolution
- Ensure SLA compliance and timely incident resolution
- Perform root cause analysis and implement preventive measures
- Support deployment validation and environment monitoring activities
- Drive continuous improvement initiatives for support processes and operational stability
- Participate in on-call support and incident management activities
Required Skills
- Strong experience in Java application production support
- Hands-on experience with AWS cloud services
- Experience in incident management and production support processes
- Good understanding of application monitoring and troubleshooting
- Experience supporting enterprise or distributed applications
- Strong communication and coordination skills
Preferred Skills
- Banking or financial services domain experience
- Experience with monitoring tools such as Splunk AppDynamics Dynatrace or similar
- Exposure to middleware or mid-tier application environments
- Experience with ITIL support processes
Qualifications
- Bachelors degree in Computer Science Information Technology or related field
- 46 years of relevant experience in application support and cloud environments
Required Skills:
60-70
Required Education:
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