Platform & Infrastructure Lead
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Job Summary
Who We Are:
Every transaction matters. Every Canadian matters. At Interac we protect both driving trust security and inclusion so our digital economy thrives.
Founded in 1984 Interac connects Canadians through secure digital payments advanced identity verification and industry-leading fraud protection. Connecting banks businesses and individuals Interac enables millions to send receive and manage money safely and effortlessly every day across both digital and physical environments.
As the backbone of Canadas financial ecosystem Interac facilitates over 20 million transactions daily supported by trusted partnerships with government and financial institutions. Consistently ranked as Canadas most reputable financial technology brand Interac is deeply embedded in the daily lives of Canadians.
Who You Will Work With:
The vacant Infrastructure Engineering Lead role will report to the Leader RTR Operations. The Infrastructure Engineering Lead will oversee both physical and virtual components of the organizations IT landscape including hardware servers networks and software environments. They will also manage relationships with internal and third-party vendors/service providers ensuring seamless integration effective service delivery and alignment with strategic objectives.
What You Will Do:
Collaborating with Architecture Platform Engineering and Dev-Sec-Ops teams to develop and execute a consistent secure and robust infrastructure and platform supporting all product lines and services.
Providing technical leadership for a robust solution design and ensuring design reflects best practices for scalability availability security performance and cost efficiency.
Managing operating systems and system software for software currency and stability in platforms (i.e. RHEL Windows Ubuntu).
Overseeing monitoring and capacity management of all infrastructure and software platforms.
Ensuring high availability to meet the Service Level Agreements (SLA) and Service Level Objectives (SLO) of critical systems.
Managing vendor relationships to ensure services or products align with specified requirements. Ensuring vendor support commitments are met and that the provided support meets operational requirements.
Support the definition evolution and operational maturity of domain-specific services and offerings contributing to service roadmaps and technical (operational) controls
Guide OpenShift cluster design (controlplane sizing worker pools upgrade/patch cadence) and ingress/egress patterns across border/DMZ zones.
Define connectivity and segmentation for API ingress messaging backbones and data tiers; document blastradius limits and eastwest controls.
Aiding the implementation of automation for processes and procedures wherever feasible.
Reviewing building and maintaining technical documentation and operating manuals for physical and logical environments.
Ensuring the integrity of fundamental infrastructure operations (availability monitoring backup/recovery capacity) to support Disaster Recovery (DR) and Business Continuity Plans (BCP).
Quickly learning new technologies and taking ownership of new challenges and responsibilities.
Set DR strategy and test plans (site failover partial region loss failback) ensuring RPO/RTO objectives are consistently met.
Partner with Security on architecture decisions (identity PAM secrets WAF) and with Program/Operations on acceptance criteria for golive.
Taking part in annual or biennial MSA and ISO audits related to information technology including evidence gathering and reporting.
Contribute to improving resiliency reliability and maintainability of infrastructure platforms.
Assist with troubleshooting complex domain-specific infrastructure issues and support root cause analysis efforts.
Help ensure the quality accuracy and completeness of engineering documentation runbooks and operational readiness materials.
Provide guidance coaching and technical mentorship to members of the Platform and Infrastructure Engineering team to help strengthen overall team capability
What You Bring:
A Bachelors degree in Computer Science/IT and/or 8 years of equivalent IT working experience.
Eligibility to work for Interac Canada in a full-time capacity.
Excellent analytical and problem-solving skills.
Strong interpersonal customer service and technical support skills.
Experience managing vendor relationships service and support contracts.
The ability to thrive in strict change-controlled and process-driven environments.
Knowledge of and experience with Agile practices.
7 years of hands-on engineering experience within one or more infrastructure domains consistent with the level of expertise expected in similar senior roles
Proven ability to deliver complex infrastructure projects in an enterprise environment.
Strong knowledge of infrastructure architecture patterns security principles and operational best practices.
Experience collaborating with cross-functional teams (architecture operations security product/platform engineering).
Strong analytical problem-solving and communication skills
Experience contributing to infrastructure service roadmaps standards and engineering frameworks.
Familiarity with modern automation observability and Infrastructure-as-Code practices.
Demonstrated experience mentoring or developing technical talent.
Experience with Next Generation Firewalls (i.e. Palo Alto Networks).
Experience with Dell and Cisco switches and routers.
Knowledge of backup technologies (i.e. Veeam PPDM/Data Domain).
Extensive experience with cloud solutions (i.e. Azure Azure Stack Hub AWS GCP).
Knowledge of DevSecOps Tools (i.e. Jira Confluence GitHub SonarQube Artifactory); user management site creation project creation and workflows.
Knowledge of scripting and automation using BASH Perl Python PowerShell Terraform and Ansible.
A curiosity and analytical thinking to solve technology process or procedural challenges in a team environment.
Eligibility to work for Interac Canada in a full-time capacity.
What Were Offering:
The hiring range for this position is $115000 - $125000 and you will also be eligible for our short-term incentive plan. The exact amount will depend on factors such as skills experience and job-related knowledge but Interacs commitment goes beyond compensation. Our Total Rewards package is designed to support your well-being and future and includes:
Generous vacation and wellness days to help you recharge
Comprehensive employer-paid benefits coverage for peace of mind
Market-leading employer-funded RRSP program to invest in your future
Flexible hybrid work model for better work-life balance
Access to a free and confidential 24/7 employee & family assistance program to offer support for you and your immediate family
Pregnancy and parental leave top-up to support growing families
Charitable donation matching with United Way to amplify your impact
Why Join Us
At Interac the impact we make and the people who drive it is profound. When you become part of our team youre joining a purpose-driven organization thats shaping the future of digital finance in Canada. Heres what you can expect:
Investing in the Future Help us unlock digital prosperity for all Canadians.
Innovative Thinking Collaborate on products practices and platforms that redefine whats possible.
Inclusive Culture Be empowered to bring your whole self to work and realize your full potential.
Inspiring Community Work in an ecosystem where we lift each other up and rise together.
Intentional Support Enjoy flexible supportive offerings that prioritize your total wellness.
Additional Pre-Employment Requirements:
To ensure the integrity of our organization successful candidates will be required to complete background checks which may include Canadian Criminal Credit Check Canadian ID Cross-Check Public Safety Verification 5-year Employment Verification Education Verification Credit Check and Social Media Check.
Equal Opportunity Employer
Interac is also an equal opportunity employer committed to fostering a diverse and inclusive workplace. We believe that innovation thrives when people from different backgrounds experiences and perspectives come together. Thats why we are committed to providing fair and equitable employment opportunities for all individuals without discrimination based on race color ancestry ethnic origin place of origin citizenship creed sex sexual orientation gender identity or expression age marital or family status disability or any other characteristic protected by applicable law.
If you require accommodation during any stage of the application or recruitment process please contact us at We will work with you to meet your needs.
Please be aware that certain individuals are misusing Interac Corp.s name and logo to promote fictitious employment opportunities. Interac Corp. never requests solicits or accepts any form of payment in exchange for employment. Any such offers are fraudulent and should be disregarded. Interac Corp. assumes no liability for any claims losses damages expenses or inconveniences arising from or related to these fraudulent activities. Such communications do not constitute an offer or representation by Interac Corp. or its subsidiaries and affiliates.
About Company
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