Personal Insurance Client Administrator

THE ROLEThe Personal Insurance Client Administrator provides centralized administrative support to our personal insurance team to allow a seamless execution of our home & auto service strategy. Personal Insurance Client Administrators are passionate administrative professionals who can effectively manage their workflow around competing priorities without sacrificing service quality and deliver consistent high-end results on a Personal Insurance Client Administrator you are a Guardian unselfish and approachable with a preference for detailed skill-based are;Thoughtful steady and reliableRequiring strong structure and adherence to the rulesAn eye for managing detail-work and always following YOULL DO:Most importantly you will lead by example live our values and drive business relationships for the company by providing exceptional customer service;A key emphasis on building rapport and relationships and ensuring that strong long-term relationships are created by providing an industry leading level of support to clients in maintaining their insurance needs;Support the Personal Insurance team to reach growth initiatives on behalf of the Personal Insurance department;Efficiently handle document processing which includes new business renewals and endorsements within EPIC for all personal lines follow up on outstanding documents from the Insurer;Ensure EPIC workflows are followed including maintaining and updating contact information;Ensure accurate and prompt management of all accounts and invoicing process encompassing a wide range of tasks such as Agency Billing non-payment activities renewal letters document & transaction review; andOther duties as WE REQUIRE:Administrative background required including strong organizational academic background consisting of post secondary education certificates industry programs etc. is preferred;A well-defined sense of diplomacy and business acumen with a focus on customer service and the overall client experience;Skill in analysis problem solving critical thinking decision making teamwork communication innovation and adaptability;Proficiency in Microsoft Office SuiteExperience with internal Broker Management Systems (EPIC) considered an experience is not required but is considered an asset.