Part Time Virtual Membership Advisor
Job Location:
Saint John - Canada
Hourly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
CAA Atlantic is recognized as one of Canadas Most Admired Corporate Cultures! Were committed to supporting your development through comprehensive training programs and continuous learning opportunities - helping you advance your skills and achieve your professional goals.
CAA Atlantic is a member-based organization serving over 320000 members across Atlantic Canada. Headquarters in Saint John N.B. CAA Atlantic is part of the national CAA federation with almost 7 million members across the country! CAA is one of the largest most trusted and respected consumer-based organizations in Canada. We provide emergency roadside assistance travel services and exclusive savings and rewards for our members. Were deeply focused on helping Atlantic Canadians travel safely and confidently whether they are on the road close to home or planning trips around the world.
Its so fun to work with CAA Atlantic! - Linda Landry Travel Advisor
To learn more about the CAA Atlantic employee experience visit us online:
- YouTube: Hidden Gems: Working at CAA Atlantic
- Careers CAA Atlantic- Work With Us
- Careers CAA Atlantic - Employee Benefits
- Careers CAA Atlantic- Team Member Stories
Are you someone who enjoys helping customers find the best product and/or service to suit their needs Are you savy with technology with ability to work between multiple systems Are you available to work evenings and weekends If yes to all these look no further!
The Virtual Membership Advisor (VMA) is a front-line member facing role responsible for delivery service sales and general support as the first point of contact for members and prospective members. The role focuses on assessing member needs resolving inquiries and driving member engagement with membership benefits products and services through a consultative approach.
A Day in the Life:
To start youll log into multiple computer applications and be ready to start serving members at the start of your shift. Youll dive into serving members and potential members over the phone and by e-mail. Youll interact with many members through the course of a day and help with any number of requests from purchasing a membership to updating their membership collect email addresses explain how members are earning CAA dollars. Youll assist with hotel reservations help plan a road trip route and ensure the members are protected with travel medical insurance. Youll help members log into our website My Account youll share a new spot where members can show their CAA card and save. Youll talk to members who are happy and frustrated but youre able to help all of them have a better day. Youll have regular check-ins with your manager where you can share your successes and where you have opportunity to grow with their guidance. Youll check the cash drawer and ensure the debit and credit cards balance. At some point youll spend some time dedicated to learning. This could be attending a meeting on teams reviewing a recorded presentation or self-paced learning to keep on top of all the developments that impact the role or members. While each day may be similar theres so many benefits products services and variety of member requests no two days are ever the same. Each interaction is an opportunity to share how members can leverage their CAA membership to extract more value every day.
You will work a rotational schedule and work between 18 and 20 hours per week.
Hours of operation are Monday to Friday 8am to 7pm and Saturday 10am to 5pm.
Member service delivery
- Act as the first point of contact for members and public by phone and email
- Assist with booking appointments for other CAA services such as Travel and Auto & Property Insurance
- Respond to inquiries related to membership benefits products services website and app functionality
- Take ownership of member concerns and complaints through to resolution
- Call members and recently lapsed members to assist them to engage or re-engage with their CAA membership
- Sales of online gift cards
- Support with compiling customized road trip guides
Needs Assessment and Sales
- Assess member needs and satisfy their needs by leveraging a consultative approach
- Explain benefits services and product features
- Qualify and sell memberships travel insurance car rentals and hotel reservations
- Promote and cross-recommend additional CAA products and services
Data Accuracy and Compliance
- Accurately capture and maintain complete member profiles which includes:
- Name
- Address
- Date of Birth
- E-mail Address
- Mobile Phone
- Payment Details
Perform account validation and adhere to CAAs privacy policy and PCI requirements.
Follow established procedures and reference documents.
Inventory Management:
- Ensure proper inventory levels
- Follow procedures for inventory transfers in and out
- Order supplies to ensure smooth operations
- Semi-Annual inventory reporting
Minimum High School Diploma or Equivalent
Customer service and sales experience
Travel industry experience is an asset
Bilingual (English/French)
Must reside within 100 KM of a CAA Atlantic office
Excellent communication skills
Strong attention to detail
Agile with the ability to manage priorities
Problem solving abilities with a growth and continuous improvement mindset
Collaborative team player
CAA Atlantic
At CAA Atlantic were not just a company; were a driving force in the modern world of Atlantic Canada. With a rich history dating back to 1947 we are deeply rooted in our region but our vision is firmly fixed on the future. Our mission To revolutionize the way people experience safety travel and well-being in the 21st century.
Serving our members with pride across the four Atlantic Provinces were not your typical organization. As a forward-thinking not-for-profit were committed to pushing the boundaries of whats possible.
If youre looking to be part of a company thats leading the charge in modernizing the travel and safety industry look no further. As a four-time recipient of the Most Trusted Brand in Canada over the past five years were on an unwavering journey to become the most trusted member-focused organization and top employer in Atlantic Canada. Join us and be part of the future with CAA Atlantic. Together well drive innovation ensure safety and redefine the way Atlantic Canada experiences the world.
Why Work With Us:
- Challenging work with an amazing team
- Strong commitment to the community and giving back (more than $50K in charitable giving to the IWK Foundation Ronald McDonald House Atlantic and the Janeway Childrens Hospital Foundation in 2022 in addition to many more)
- A competitive compensation package
- Generous paid time off based on professional experience
- Paid volunteering
- Telemedicine - provides you with 24/7 direct access to medical care and wellness services by phone or video chat
- Health and Safety of employees is the number one priority
- Complimentary Premier CAA Membership
- An in-house gym facility and/or corporate gym rate and partial reimbursement
- An innovative and dynamic work environment
- Ongoing learning and development opportunities
Our Vision: To be the most trusted and sustainable Member organization in Atlantic Canada.
Our Mission: To make a difference every day by anticipating understanding and exceeding the expectations of our Members
Our Core Values
- WE WILL BE BOLD We embrace change and encourage bold decisions to be made in pursuit of delivering positive impact and innovative solutions for our Members and our community.
- WE DO WHAT WE SAY Our Members and our Community know they can trust us to be there when we say we will to provide the safety and security they can count on and deliver the great service theyve come to expect. Our word is our bond.
- WE THINK DIFFERENTLY We create a culture built on being curious embracing new ideas backgrounds and perspectives which expands our thinking and leads to creative solutions.
- WE DO THE RIGHT THING We commit to operating in the best interest of others upholding integrity and being transparent in our actions and decision making.
Diversity and inclusion at CAA Atlantic
As a member-driven organization we are dedicated to building a workforce that reflects the diversity of the communities in which we live. It is important to us that every employee has the opportunity to reach their full potential and we recognize that diverse perspectives enhance our collective innovation creativity and allow us to provide amazing service to our Members.
Accommodation
Applicants should identify if they require accommodation during the competition process (on a confidential basis). All postings available in alternate formats upon request.
Required Experience:
Unclear Seniority
About Company
CAA is a not-for-profit federation made up of eight regional Clubs providing services to over 6.5 million members in Canadian communities.
