Part Time Guest Services Representative-BEL

Position Summary

Under the direct supervision of the Manager Operations this position is responsible for providing outstanding customer service while contributing to a safe and welcoming work environment for all team members. Ensures adherence to the Companys policies and procedures motivates and leads by example and supports Great Canadians learning environment while establishing a safe and welcoming work environment for all team members.

Key Accountabilities

• Answers guest services switchboard; informs or re-directs calls accordingly
• Greets guests in person; offers information on the facility events and promotions
• Providing information on the facility bag and coat check special events and promotions
• Ability to make clear concise announcements on drawings events and special promotions over a PA system
• Soliciting identifying and enrolling new gaming customers into the Encore Rewards program
• Maintaining Encore Rewards program
• Maintaining all services standards
• Maintain current knowledge/familiarity with all resort services and features including promotions and offerings
• Maintaining highest standard of professionalism ethics grooming and attitude towards guests clients and associates
• Conducts guests to other areas as requested; conducts facility tours
• Maintains waiting lists for table games and the Poker Room
• Responds to resolves or escalates issues as required
• Communicates effectively with all appropriate operational departments
• Builds strong working relationships with guests and team members
• Ensures compliance with licensing laws health and safety and other statutory regulations
• Performs other duties as assigned or directed

Education and Qualifications

• High School Diploma
• Minimum one year of experience in customer service; gaming experience an asset
• Ability to successfully obtain a Gaming License
• Ability to stand for long periods of time
• A commitment to continually increase your knowledge of our products and services in order to offer exceptional experiences to our guests
• Ability to exceed internal and external customer expectations through timely effective and service oriented communication

Since the fun never stops at Shorelines candidates must be ready and willing to work a flexible schedule including evenings weekends holidays and overnights based on business needs.

Work Environment Considerations

• Regular casino environment standing for long periods of time some elements of danger some exposure to the elements some exposure to noise some exposure to verbal non-traditional work hours