OpenText Enterprise Content Management (ECM) Lead

The OpenText Enterprise Content Management (ECM) Lead will provide technical leadership solution design operational support and strategic guidance for OpenText Content Server and related applications. The role is responsible for ensuring platform stability managing incidents and enhancements leading technical resources collaborating with business stakeholders and delivering enterprise content management solutions aligned with organizational objectives and industry best practices.

*This is a contracting opportunity*

- Lead the support maintenance enhancement and deployment of OpenText Content Server and related ECM applications.
- Manage incidents problems and service requests while driving root cause analysis and continuous platform improvements.
- Collaborate with business stakeholders to gather requirements prioritize work and communicate solution roadmaps and application status.
- Analyze business processes and requirements develop functional specifications and recommend best-practice OpenText solutions.
- Support end-to-end solution delivery including design configuration testing implementation and production deployment.
- Provide technical guidance user training and operational reporting to improve system performance user experience and platform stability.
- Provide technical guidance user training and operational reporting to improve system performance user experience and platform stability.

- Minimum 8 years of experience with OpenText technologies including Content Server Extended ECM (xECM) Archive Center OTDS Object Importer and Records Management.
- Strong experience in enterprise content management solution design implementation administration and support.
- Proven expertise in incident management problem management change management and application support in enterprise environments.
- Experience gathering business requirements preparing functional documentation and translating requirements into technical solutions.
- Excellent stakeholder management communication leadership and problem-solving skills.
- Bachelors degree in Computer Science Information Technology Engineering or a related field; OpenText certifications are considered an asset.

#LI-SH1

• Enterprise Content Mgmt (ECM)
• OpenText ECM
• OpenText ExstreamContentAuthor
• Requirement definition
• Requirements Analysis
• Solution Design

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